18 Posts
0
2785
Error when trying to restore new image
I created a new image, no different than I've done lots of times before. Windows 10 Education 21H2 with our standard load of software.
When I try to restore it in either a VM or on a physical machine, I get the following error:
Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.
Restarting does nothing.
According to Microsoft - "This error is caused when the operating system (OS) is unable to complete the Sysprep process This error will occur when you attempt an initial boot of a generalized VM. If you encounter this issue, recreate the generalized image, as the image is in an un-deployable state and cannot be recovered."
Any thoughts on what might be causing the issue? I even tried creating the image again and disabled Windows Store updates and Windows Updates for drivers. I've seen both of these cause issues from time to time, but I continue to get the same error.
Here's a link to the setupact.log file in case anyone wants to take a poke and see if they see anything.
Thanks!
Wayne
Wayne.Osteen
18 Posts
0
April 1st, 2022 10:00
Here's what I found out with this issue.
Even though I've been using the exact same process for the past two images, this time our SentinelOne antivirus decided to throw a fit. It is what caused the issue.
To get around it, here's what I did:
I hope this helps anyone else who may run into this particular problem.
Thanks also to @DELL-Tyler M for his invaluable assistance!
Wayne.Osteen
18 Posts
0
March 22nd, 2022 12:00
That's exactly what I did, and there are no updates pending, the installation is completely up to date. I ran ImageAssist and captured the image again with the same results.
Daniel.Q
23 Posts
1
March 22nd, 2022 12:00
I do recommend you to contact your local Image Assist technical support. They will help you further.
Daniel.Q
23 Posts
0
March 22nd, 2022 12:00
Hello Wayne. I saw such an issue a couple of times already.
The problem might be caused by some pending Windows update process so you did the capture before finishing the update or installation.
I do recommend you to get back in time before the image capture if you have a snapshot or checkpoint and restart Windows there to check that everything is right, even twice.
Then proceed with another capture and test it. It should works.
DELL-Tyler M
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298 Posts
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March 22nd, 2022 12:00
Hi @Wayne.Osteen -
Reimage the system once more, but before you shut it down / reboot it - press the F7 key. That will allow you to zip the logs from the restore process. Email those to us_osimaging@dell.com and ask them to esclate to me.
Thanks,
Tyler
Wayne.Osteen
18 Posts
0
March 22nd, 2022 13:00
Thanks Tyler. I'll do that first thing tomorrow!
Wayne.Osteen
18 Posts
0
March 23rd, 2022 04:00
And if the email gets lost in the shuffle, here's the link to the log files:
https://drive.google.com/file/d/1_oei6j8732cfQVN1zaj7nZFb0tbBdwI9/view?usp=sharing