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5610
April 15th, 2020 14:00
Inspiron 5680, adding RAM, won't boot
This week I've began to upgrade components in my 5680 that I have had since 2018. It originally had an i3-8100, 8 gb RAM, and a 1060 3 gb GPU.
On Monday I installed an i5-9400F which went smooth. Ran multiple bench marks and it appears to run at the proper specs.
Today, Wednesday, I attempted to add 1x8 gb DDR4-2400 from Crucial. I selected the stick by using crucial.com to find the compatible one but ordered it from newegg.com. I attempted to add it to DIMM2. Powered on the computer and it wouldn't post. Got flashing amber light with 2 beeps indicating no RAM detected. I checked and realized the new stick wasn't fully seated on one side of the clips. I unplugged the new RAM from DIMM2 and left the original RAM in it's original DIMM1 location and received the same amber light with 2 beeps. I have tried plugging in the original stick to all 4 DIMM spots, in DIMM2 I get 4 beeps indicating RAM read/write failure. DIMM1,3,4 give 2 beeps. Replicating that with the Crucial stick I get the same results: 2 beeps DIMM1,3,4 and 4 beeps DIMM2.
I have tried removing the CMOS battery multiple times. I have tried that between moving DIMM locations. I have tried clearing the CMOS setting with the jumper. Anytime something was added or removed the PC was first unplugged and the power button held down for 5 seconds. Every time attempt to boot the PC the fans, LED lights and speakers work. Mouse and keyboard will not function. Screen stays black. I cannot see any damage or discoloration to any components include the sticks and DIMM slots.
After doing some research the only thing I can think of is the DIMM slots were damaged by having the new RAM stick not fully seated during boot. Anything else I can try? Unfortunately do not know anyone in town with PC desktops and COVID-19 shut downs make going anywhere impossible (only have Best Buy around here anyways). Short of ordering a new motherboard or RAM to trouble shoot I don't know what else to do.



RoHe
10 Elder
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45.2K Posts
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April 16th, 2020 14:00
Running out of suggestions...
A powered USB hub is ~$10-$15 on line, but it's starting to starting to sound like the motherboard failed...
redxps630
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April 15th, 2020 16:00
Sounds like you know what you are doing. We have all inserted ram incorrectly in DIMM slot at least once before but I have never heard of persistent read/write error of the slot after one incorrect insertion which also affects the other 3 slots. I can not believe one incorrect insertion would cause a short circuit. that is quite strange. I do not think it has anything to do with cmos.
if you have a magnifying glass try to take a look at your DIMM2. Is there any sign of bent pin? just curious if you leave all dimm slots empty, what beeps do you hear? would it be possible that both your new crucial and old DDR4 are somehow acutely damaged in uncanny ways? Test the ram in another system. Bad stick would not brick a board afaik.
RoHe
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April 15th, 2020 16:00
First, how are you numbering DIMM slots? The one closest to the CPU is probably not DIMM1. DIMM1 is more likely the second slot from the CPU.
Mixing brands of RAM in the same bank (matching colored clips) can cause issues, even if the specs "match".
Keep in mind you can get a RAM beep code if there's an issue with the GPU which has RAM on it too. So see if the video card was accidentally dislodged from its slot or if it's power connector (if it has one) was disconnected while you were installing the new RAM.
Assuming your monitor has a DisplayPort video input, or if you have DP(PC)>HDMI(monitor) or DP(PC)>VGA(monitor) adapter handy, you could physically remove the add-in card and connect the monitor to the onboard DP connector on the PC and boot up.
Remove motherboard battery and press/hold power button for ~30 sec. Then put original RAM module in its original slot, then remove video card, and finally reinstall the battery. Good idea to use a fresh CR2032 battery. Close up and reboot with monitor connected to the PC's DP port.
wliska
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April 15th, 2020 17:00
@redxps630
Using loupes and a head lamp I do not see any obvious damage to any of the DIMM slots. I tried booting with all empty and I get two beeps indicating no RAM. Unfortunately no way of testing the RAM in another system which would be crucial for trouble shooting.
@RoHe
I was using the labeling on the mother board itself for DIMM designation. In order to jump the CMOS I had to remove my GPU which was additionally secured with a brace from factory. That was the last thing I tried so when moving around the different RAM sticks beforehand the GPU was secured firmly. I ensured it was properly installed before testing the CMOS jump. I can try what you said but the 9400F does not have discrete graphics. Not sure if that matters, if it does I can also try reinstalling the 8100 which has discrete graphics. My monitor has all of those connections you mentioned.
RoHe
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April 16th, 2020 12:00
@wliska - Didn't know CPU doesn't support onboard graphics. Up to you to decide whether to re-install the old one to test using onboard graphics, especially since I can't guarantee switching to onboard graphics will solve the problem. If nothing else, I'd remove/reseat the video card in its slot, especially since screen stays black.
No offense, monitor is connected to a port the video card, not to an add-in video port? And monitor turns on?
Have you tried a different pair of video ports on video card and monitor?
Did you put CMOS jumper back on correct pins?
PC was unplugged and did you reset BIOS by pressing/holding power button for ~30 sec after removing motherboard battery, before reinstalling the battery?
Did you try a fresh motherboard battery?
What color is the PSU power LED on back of PC, and what happens when you press the BIST button next to that LED?
Are mouse, keyboard plugged into USB2 ports, not to USB3.1 on rear of PC?
Do you have externally powered USB hub with its own power adapter? Connect adapter to the wall and plug hub into a rear USB2 port. Connect mouse/keyboard to PC via the hub and see if they work now...
wliska
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April 16th, 2020 13:00
@RoHe
Didn't know CPU doesn't support onboard graphics. Up to you to decide whether to re-install the old one to test using onboard graphics, especially since I can't guarantee switching to onboard graphics will solve the problem. If nothing else, I'd remove/reseat the video card in its slot, especially since screen stays black.
Tried unplugging and removing GPU then reinstalling, still no response from either monitor. I confirmed monitors work on my laptop.
No offense, monitor is connected to a port the video card, not to an add-in video port? And monitor turns on?
None taken. Yes, both monitors are plugged into the GPU. I don't think I've honestly ever had any connected to the motherboard ports with this PC.
Have you tried a different pair of video ports on video card and monitor?
Yes.
Did you put CMOS jumper back on correct pins?
Yes.
PC was unplugged and did you reset BIOS by pressing/holding power button for ~30 sec after removing motherboard battery, before reinstalling the battery?
Yes
Did you try a fresh motherboard battery?
No, unfortunately car is in the shop, don't have immediate access to a store.
What color is the PSU power LED on back of PC, and what happens when you press the BIST button next to that LED?
Green. When I hold down the BIST button the fans and LEDs turn on. No beeps or flashing on the power button.
Are mouse, keyboard plugged into USB2 ports, not to USB3.1 on rear of PC?
Yes.
Do you have externally powered USB hub with its own power adapter? Connect adapter to the wall and plug hub into a rear USB2 port. Connect mouse/keyboard to PC via the hub and see if they work now...
Mouse and keyboard work when plugged in to my laptop.
RoHe
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April 16th, 2020 13:00
Are you doing your testing with 2 monitors connected, or have you tried using only one at a time?
Mouse and keyboard may work perfectly on another PC, but if the USB power circuitry in the 5680 failed, perfectly good devices won't work with this PC. That's why I suggested trying an externally powered USB hub which should provide enough power for the devices connected to the PC via the hub, even if the motherboard USB power circuitry failed.
You can try USB3.1 ports instead of USB2, but I'm not optimistic...
wliska
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April 16th, 2020 13:00
@RoHe
Are you doing your testing with 2 monitors connected, or have you tried using only one at a time?
Tried both ways and no difference.
Mouse and keyboard may work perfectly on another PC, but if the USB power circuitry in the 5680 failed, perfectly good devices won't work with this PC. That's why I suggested trying an externally powered USB hub which should provide enough power for the devices connected to the PC via the hub, even if the motherboard USB power circuitry failed.
Oh, I see. I do not own one of those.
You can try USB3.1 ports instead of USB2, but I'm not optimistic...
Tried, no difference.
NTay68
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April 16th, 2020 14:00
sounds more like a power supply problem.do you have a spare power supply off of an older system for test purpose. dell power supplies though generally reliable can become finicky from power spikes from on the mobo.i've experienced it first hand from a very similar situation on my old inspiron 531
wliska
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April 16th, 2020 14:00
@NTay68
sounds more like a power supply problem.do you have a spare power supply off of an older system for test purpose. dell power supplies though generally reliable can become finicky from power spikes from on the mobo.i've experienced it first hand from a very similar situation on my old inspiron 531
Unfortunately I do not have another one. This is my first desktop that I've had since the mid-2000's.
@RoHe
Running out of suggestions...
A powered USB hub is ~$10-$15 on line, but it's starting to starting to sound like the motherboard failed...
That's what I assumed it was before posting on here. Was just hoping someone a lot smarter than me had a trick up their sleeve to get me out of a pinch. To be honest I already ordered stuff for a new build this morning. I've been wanting to upgrade even further and this is finally my excuse. I originally wanted to build a PC but in 2018 GPU prices were sky high so I opted for a pre-built. At least I learned a lot during this little mishap. I appreciate all of your help. If you come up with anything else I'll gladly try it out for kicks and report back.
RoHe
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April 16th, 2020 15:00
If you get a new GPU for your new build, you could try it in here, assuming the PSU is big enough for the new video card.
Keep in mind that it's not so easy to swap motherboards into a Dell case because of the custom wiring between motherboard and front panel. So look around the forum to see if anyone has re-used the case with a non-Dell board and how they wired the front panel
And, you're going to need a new license for Win 10 because the OEM Win 10 license you have now is tied to the Dell motherboard.
Maybe you can get Crucial to take their stick back under warranty, if it doesn't meet the requirements for your new motherboard?
wliska
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April 16th, 2020 16:00
@RoHe To avoid headache I went ahead and got a new case amongst other things to avoid any issues with Dell compatibility. I spent a considerable amount of time researching compatibility before deciding to almost start over from scratch. Sure it may end up costing more but I have been wanting to build a PC from scratch for a long time and will no longer be confined to Dell compatibility issues with future upgrades. Will see if Crucial will take the stick back, if not it was rather cheap and may come in handy in the future.
wliska
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April 16th, 2020 16:00
@RoHe
Thank you! Going to re-use the 1060 for now assuming its still functional. Researched out every component I ordered today for compatibility as well as future proofing. Should end up as a solid mid-level build focused on gaming with honestly the 1060 being the bottleneck. I appreciate all of your help and input.
RoHe
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April 16th, 2020 16:00
Good luck with your new build. Hope it works well for you...
BTW: make sure {whatever} video card you use will fit into the new case, height, length, and width...
RoHe
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April 16th, 2020 18:00
BTW: Now that I finally got to see the correct image for this motherboard. (The image in the Service Manual is wrong!! )
Did you check that the USB2 (#7, green), USB3 (#12, blue), and power connector (#9, white) are all correctly connected to the motherboard?