Tech help said to use F12 trying to do a re-set which failed, it does seem this current win11 "update" is causing problems, not just with Dell.
The machine is unstable as well (what I saw of it)
I did notice when packing it up for return that the "security seal" on the box had not been intact when I first got it although I'm not sure what it should look like as the box was sealed with ordinary clear tape.
Although everything was packed as a new PC inside wrapping wise the two boxes that house the power supply & keyboard/mouse were not fitted into the foam packing correctly
Now wondering if this was a return that had been repacked by Dell ?
I would have taken a "swap" but not by waiting 3 weeks
redxps630
9 Legend
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15.5K Posts
0
November 16th, 2022 18:00
There are things you can try but not sure if you are willing to go down that route.
If I were you I would not venture because this pc is brand new.
open up the AIO and remove the cmos battery for 5 min (power off and unplugged from wall). Then replace battery. Try F12 and if you can get to boot menu try SA OS recovery.https://www.dell.com/support/kbdoc/en-uk/000181874/dell-inspiron-7700-aio
dcdick
1 Rookie
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9 Posts
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November 17th, 2022 01:00
Thanks
That's the sort of thing I would normally do but , as it's new I agree best to let it go & take the refund.
Not sure why there would be a 3 week wait for a "swap" though
And now I cannot find one for sale on the Dell UK site either
Would have been a good solution though
RoHe
10 Elder
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45.2K Posts
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November 17th, 2022 16:00
@dcdick - You have to press F2 to open BIOS setup, not F12 as you said. So give that a try.
Start tapping F2 as soon as you see the Dell splash screen.
dcdick
1 Rookie
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9 Posts
0
November 18th, 2022 01:00
Thanks
Tech help said to use F12 trying to do a re-set which failed, it does seem this current win11 "update" is causing problems, not just with Dell.
The machine is unstable as well (what I saw of it)
I did notice when packing it up for return that the "security seal" on the box had not been intact when I first got it although I'm not sure what it should look like as the box was sealed with ordinary clear tape.
Although everything was packed as a new PC inside wrapping wise the two boxes that house the power supply & keyboard/mouse were not fitted into the foam packing correctly
Now wondering if this was a return that had been repacked by Dell ?
I would have taken a "swap" but not by waiting 3 weeks
D