Dell Desktop 3880

I will start with this was the worst purchase of any item I have ever spent money on...that includes items I have bought and thrown directly in the garbage.  The only thing worse than this computer is the experience I had with Dell support during my warranty.

I bought the desktop with monitor brand new from Dell. It was completely useless out of the box. It took 1 hour just for it to turn on and it only got worse after that. This computer was never hooked to the internet, wired or wireless. So it never downloaded anything or every saw any internet activity.  After it managed to turn on, it took hours...LITERALhours just to get through the menus. When it finally let me get to the desktop menu, I can't do anything. If you double click any icon, it takes anywhere from 5 to 15 minutes to open that program.  If you click the menu button in the bottom left corner it takes anywhere from 3 to 10 minutes just to pop up the menu. And if you want to shut it off, from clicking the menu button to complete power off can be from 20 minutes to 1 hour.  So this computer is completely useless to me and the way I see it Dell stole my money.

Now for my experience with Dell support WHILE under warranty. The tech I was working with was very nice and incredibly patient.  I spent...LITERAL hours on the phone with him.  The computer was hooked up to the wireless network so he could remote log in. He ran whatever tests and cleaned up what he could do. Uninstalled and reinstalled...I can't even pretend to know what he was doing, but I know it was software, hardware, and driver related. After hours and hours and hours, he said there was nothing he could do and the issue had to be escalated to some senior department. At this point our contact continue through email.  The last email I received from support was that I could pay more money to upgrade my warranty for further help.

This was an absolute joke. Dell sold me a broken product. Then told me they couldn't fix it and they would do nothing about it. Just a reminder, the computer was brand new, broken out of the box, under warranty, never hooked to the internet when all these problems were occurring.

I'm writing this review now cause for the last 4 months Dell constantly sends me emails asking me to extend my warranty. Extend my warranty on what?? I have a useless black box that sits under my desk that Dell already told me they can't fix. This is my 4th or 5th Dell desktop. I will never waste a penny of my money ever again on their garbage.

I am also aware that this computer is a very base model computer. But it didn't work out of the box. I have never tried to game or stream on it. All I try to do is turn it on and look at pictures that are on the hard drive and it can't do that because I can't wait for 20 minutes each time I click an icon to wait for a window to open.

When I was working with support I really thought Dell was going to do the right thing and correct this, but I was very wrong.