Inspiron 2350 touch screen not working

Seems to be happening...read this thread...

Touch functions as a USB device so that may be something to explore, though I would have thought updating to Win 10 from Win 8.1 would have fixed any USB issues, maybe not....

Thanks Ron,

yes numerous threads. My issue is a little different, in that I don’t have any HID touch driver at all. Tried also deleting all USB devices and restarting but no luck there either.

thought I may try to just completely revert to full factory setting but now running into issues with the reset and it won’t let me do that either. 

any other ideas? 

You can't revert to the factory image once you upgraded to Win 10. The image may still be on your drive, but it's no longer accessible.

What version of BIOS is installed on your PC? The latest version is A12.

Keep in mind Win 10 may not specifically identify any HID entry as "touch", even when you have it show hidden devices. Go through the lists of USB and HID devices (including hidden devices) in Device Manager and make sure each one is Enabled, and then look on each entry's Power Management tab (if it has one) and make sure the box "Allow PC to turn off..." is not checked.

Next, open the Windows Power & Sleep screen. Click Additional Power Settings. On next screen identify the active Power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings.

On that last screen, disable Hibernation, Hybrid Sleep, USB Selective Suspend, and PCI Express Link State Management. Save the changes to the power plan and reboot.

And if that doesn't help, check out this update for Inspiron 2350 touch with Win 8.1. Don't know if it will work with Win 10. So if you install it, manually set a System Restore first, to be safe.

Thanks @RoHe !

Great suggestions. Went through all power management settings and unclicked allow PC to turn off and updated all the power and sleep settings as you suggested, still nothing. 

Also tried the touch patch (had tried it under 8 also). After the extraction a pop-up command shows up for a second and then disappears, never and confirmation it ran correctly. Same thing happens under 10. 

Still nothing, *sigh*. 

Correct that I can't seem to access the old image, is there a workaround? I wonder if just a fresh install of 8.1 with all the original updated drivers is the best place to start, seems people have issues with this similar problem after various windwos updates. Not sure how to do this properly but guess would involve downloading new 8.1 ISO image from microsoft to a USB and installing from there?

Any other method you would suggest I go down first before heading down that route?

You still haven't said what version of BIOS is installed. You need at least BIOS A09 which added Win 10 support. A12 is the latest. You should be able to go directly from whatever is currently installed to A12, without installing any intermediate versions.

NOTE: There is always a risk a BIOS update fails and bricks the motherboard, so you do this entirely at your own risk. Be sure to read/follow the directions carefully, and disable your antiviral app, close all open apps and open windows before running the BIOS update inside Windows. It might be safer to run the BIOS update from a bootable USB flash drive, rather than from inside Windows...

Is there anything in Device Manager marked with red X or yellow !, even if not directly related to touch? Unless you already installed all the drivers from Dell's site (which are old), you are assuming Win 10 installed the latest suitable drivers during the installation.

That .exe patch contains a .zip file. Use Windows Explorer to search for the .zip file and/or files that should have been unzipped when you double-clicked on the downloaded PATCH_Touch_W814_A00_Setup-V6FYT_ZPE.exe. Not sure what the .zip file's name is but it might be similar/same as the .exe you downloaded.

When you find that folder, see if there's a "setup.exe" or some other .exe in there, assuming the file was unzipped, and double-click it to run it. See if that makes the patch install and then reboot and test touch.

There's no way to regain access to the factory Win 8.1 image directly. If you made an image of the entire HDD with Win 8.1 at some point, you can restore your image. But keep in mind, anything installed or saved on the HDD after you made your image will lost forever. So backing up personal files on external media first is essential and have product keys for installed apps available too.

You could wipe the drive and use a bootable USB stick with the Win 8.1 ISO to revert, but all your installed apps and all your personal files will be lost. So back up personal files on external media and make sure you have the product keys for all your apps. The Windows product key is embedded on the motherboard and the clean install of 8.1 should find it and activate the OS. You may also have to install all the Dell drivers for Win 8.1 on this PC if Win 8.1 doesn't find suitable (newer) ones.

And of course, there's no guarantee reverting to Win 8.1 will bring touch back to life.

EDITED

@RoHe ,

Yes, sorry, forgot to mention. Upgraded to A12, which was successful. There is nothing else marked either with X, !, or any other indicator of malfunction. 

After I wasn't sure if the patch worked I did trace the .exe file and run it separately, both regularly and "as administrator". Still no improvement. 

There is no personal information on the computer anymore, so I'm fine with wiping/losing info. Will probably attempt 8.1 iso to USB and boot from that, wipe, re-install, and install all the 8.1 drivers from the Drivers and Downloads page again to see if any improvement. I'll try to post some images of my device manager

The item you highlighted that did not migrate at 2:1 3PM (BThenum 13b67e97-545b-41dc-ac44-6fede5fe6087) is likely a Bluetooth device, not the touch screen.

What device failed to migrate at 7:39 PM? Same one?

And curious what that hidden device, Generic non-PnP monitor is...touch screen?

BTW: On Windows Cursor & Pointer screen, is "Change touch feedback" enabled?

If you're going to wipe and reinstall Win 8.1, try uninstalling that generic non-PnP monitor and see what happens before/after a reboot. CAVEAT: The system might either crash immediately or fail on rebooting. But since you're going to wipe, it shouldn't matter...

@RoHe,

Seemed like a lot of the devices failed to migrate, but wasn't getting anywhere. Didn't get a chance to test out Cursor and Pointer setting before I was tinkering and decided to just wipe and re-install 8.1. 

Installed all the drivers, still no touch.

I uninstalled the non-PnP monitor, restarted, no changes. The device no longer appears under hidden devices and didn't come back after restart. 

I'm running out of ideas...

Did you run that touch screen patch now that you've reinstalled Win 8.1? Make sure to navigate to the folder were it's unzipped and run the setup.exe.

Did you check the Cursor/Pointer settings in Win 8.1?

The other thing you might do is go to the Intel download center, install their free wizard and let it scan your hardware for updated chipset, Management Engine drivers, etc, since the ones on Dell's site are really old.

It's always possible Microsoft broke touch with some recent update (wouldn't be the first time) or maybe touch just failed on your screen..?