Touch and Pen function is missing My touch screen function stopped working about a month after buying this desktop. One day it was working fine, and the next it just stopped working.
Click the links below for resolving touchscreen issues. Also, run the Dell diags to see if the issue is hardware or software related. To run the diagnostics start the computer and tap the F12 key. Choose the ePSA diagnostics from the list.
Hello. Did you solve the problem? Do you know what the problem is? My Inspiron 5474 three months after the purchase has exactly the same problem: the touchscreen does not work and the camera does not work. Do you have any advice or help to give me?
Tesla1856
8 Wizard
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17.4K Posts
0
October 24th, 2018 15:00
Use your Dell warranty.
Also, see this:
https://www.dell.com/community/XPS-Desktops/XPS-27-7760-Touch-screen-stopped-working/m-p/6204150/highlight/true#M19567
DELL-Jesse L
Moderator
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17.9K Posts
0
October 25th, 2018 05:00
MatRainer,
Click the links below for resolving touchscreen issues. Also, run the Dell diags to see if the issue is hardware or software related. To run the diagnostics start the computer and tap the F12 key. Choose the ePSA diagnostics from the list.
How to Troubleshoot Touchscreen Issues
Touch Screen May Have Intermittent Issues or Stop Working Due to Power Management Settings
giustanca
13 Posts
0
July 24th, 2019 15:00
Hello. Did you solve the problem? Do you know what the problem is?
My Inspiron 5474 three months after the purchase has exactly the same problem: the touchscreen does not work and the camera does not work.
Do you have any advice or help to give me?