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March 7th, 2019 11:00
Inspiron 3670, multiple issues
I purchased a Dell Inspiron 3670 computer and monitor at Costco on January 19, 2019. I set up the computer and twice it has broken down. I was unable to start the computer and have been on the phone with representatives of Dell and Microsoft. The most recent conversation I had with Microsoft and they wanted me to reload the Microsoft 10 operating system.
During a call with Dell, they told me the computer was not under warranty even though I bought it on January 19, 2019 at Costco. The technician told me I could buy a warranty package for $239.00 for one year. I hung up on him.
The purchase of this computer has been one of the most frustrating purchases I have ever made. Since then I have reloaded Windows 10 with the help of a Dell representative. So far, things are working after I re-installed Windows 10. Costco contacted me and said they have a 90 day return policy should anything else go wrong, and if something goes wrong again, I will return the computer and monitor to them.
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speedstep
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March 7th, 2019 11:00
Windows 10 is being forced on users. There will be no other version of windows for any new machines.
The issues with windows 10 feature updates are not related to dell. Any machine from any vendor will have the same kind of issues over time.