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February 10th, 2021 11:00
Inspiron 5400 AIO Camera Issues
On Zoom my image shows up with a strong red tint under nighttime indoor lighting -- while this is not true on my Dell laptop or my iPad. I know that lighting is a problem. The Windows Camera app, and Zoom itself, allows adjustment for brightness but no other adjustments. There does not seem to be any app to adjust the camera settings for saturation, hue, contrast, etc, but there is an app from Intel to do all this for the monitor. I checked all the hardware and drivers. Dell support (on the telephone) did the same, found no problems, and said I had a software issue. Skype for desktop allows you to make a good number of adjustments, but I have not had consistent experience in having these settings remain in place for Zoom and Camera. Are we left with no good way to make standard camera adjustments?
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RoHe
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45.2K Posts
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February 10th, 2021 12:00
Seems like a common issue.
Users in a thread on Microsoft forum say making changes using Skype's settings solve the problem when using Zoom etc. See if anything there helps you...
tmalbany
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February 10th, 2021 15:00
Thanks Ron. Using Skype is a good work-around. With Zoom opened, it is possible to open Skype and go to Settings (via three dots). Choose "Audio & Video". The box showing the output of the camera will/may be black because only one app can use the camera. Click on "Webcam settings". A nice Properties box pops up, and you can change the settings and see the impact on Zoom simultaneously. You can leave the Properties box up in case further changes are needed. (In this case, you might set your Skype activity level to "Do not Disturb".) Or, you can close down Skype -- but do not sign out or quit. Naturally, you might wonder why Microsoft does not make it easier.
RoHe
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45.2K Posts
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February 10th, 2021 16:00
@tmalbany - Glad the work-around I linked works for you too.
Microsoft has made it "easier". They own Skype so they've given you all the necessary tools.
They'd prefer you just use Skype or Microsoft Teams, instead of Zoom...