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July 25th, 2020 12:00
Inspiron 5675 Display Driver Freezing
Hi All,
Building a gaming PC with my son, and we're soooo close.
After the first few minutes the screen freezes for a few seconds, then goes blank before carrying on as normal (for a short while). Event viewer typically reports:
Display driver amdkmdag stopped responding and has successfully recovered. Faulting application path: C:\Windows\system32\dwm.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\atidxx64.dll
It’s not clear that there’s any pattern. It doesn’t like opening Edge with the standard msn front page, but runs youtube vids fine (only crashing after I’ve closed yt down).
I’m running an AMD RX590 GPU, though it seemed to behave in a similar way when using a stop-gap Nvidia Quadro K600 so I suspect it’s not the GPU at fault, though I’ve run through various possible fixes on that front too.
The only way to stop it is to uninstall the AMD drivers and rely on the standard Windows universal driver. Not ideal as graphics intensive games run at barely a few fps.
I’ve tried, without success:
- Latest drivers
- Windows update
- Dell SupportAssist diagnostics (POST hardware scan also reports no issues).
- Power Management set to high performance
- Set the GPU fans to run constantly (though it seemed to be running at a reasonable temp anyway)
- TdrLevel set to zero, this just made it hang permanently
- disable "Link State Power Management" in Windows
- Underclocking GPU using Wattman (15% lower power limit)
- Modular PCIE cable from PSU
- Cleaned out the GPU cooling fins and check the fans
- TdrDelay set to 8
- sfc /scannow
The CPU & GPU temperatures stay within normal range (as low as 31 and 42 C respectively when freezing).
Current set-up:
Dell Inspiron 5675 - purchased used as a case, PSU and MB only.
Fresh installation of Win10 BIOS 1.3.7 (latest)
CPU: Ryzen 5 1600X
Graphics: Powercolor AXRX590 8GBD5-DHD
PSU: Seasonic GM-750 (yes, upgraded from the stock 460w unit to a rating far in excess of that recommended for that graphics card).
8Gb Corsair RAM (intending to add more of course)
Various monitors (using DVI or VGA)
Thanks in advance.
RoHe
10 Elder
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45.2K Posts
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July 25th, 2020 17:00
One thing you didn't mention is the version of Win 10: v1909, v2004 or some other version...?
There are known issues with v2004 and AMD video cards...
"...Users who updated to Windows 2004 will be posting at AMD Forums believing it is their GPU or AMD Drivers to blame when in fact it is Microsoft and Windows 2004 upgrade who is to blame."
Assuming you have v2004, you may have to wait until Microsoft and/or AMD fix things...
Neil Reddin
3 Posts
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July 28th, 2020 00:00
Thanks Ron.
No, still running 1909. I've avoided 2004 given some issues I had with another machine of mine.
Neil
RoHe
10 Elder
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45.2K Posts
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July 28th, 2020 11:00
Since you see the same freezes with a different brand video card, something else is at fault. Any evidence of overheating? All fans working? Any other errors listed in Event Viewer, aside from the one about the AMD .dll ?
Does this PC boot from a HDD or an SSD?
You can try this:
When all done, reboot and see if any of that helps...
Neil Reddin
3 Posts
0
July 30th, 2020 04:00
RoHe
10 Elder
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45.2K Posts
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July 30th, 2020 11:00
Sure that Corsair RAM is fully compatible? Dell PCs can be very fussy about RAM. The 5675 uses DDR4 2400 RAM. Read this thread and this one.
Where did you get the drivers for chipset, audio, etc? When you say you uninstalled the video driver, did you actually uninstall the device in Device Manager, reboot and install a fresh download of the AMD drivers?
You might want to reset all those video card changes back to the defaults.
What's running in the background? Look on Startup tab in Task Manager. IMO, ditch SupportAssist. Does PC freeze if you boot in Safe Mode?
Have you disabled Hibernation, Hybrid Sleep, USB Selective Support in your active power plan?