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Inspiron 5675, Ryzen 1700X - Unstable
There is a known issue with some Ryzen processors where running heavy loads, specifically builds under Linux, results in segmentation fault failures.
There's a huge thread over at AMD forum concerning this issue: https://community.amd.com/thread/215773
It seems that my machine is affected by this problem as well. I wonder how am I supposed to deal with it? Do I have to open a ticket with Dell (the PC was imported to Israel), or should I contact AMD?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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June 14th, 2018 19:00
AMD Replaces Ryzen CPUs for Users Affected By Rare Linux Bug
https://www.extremetech.com/computing/254750-amd-replaces-ryzen-cpus-users-affected-rare-linux-bug
The_Coolest
21 Posts
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June 15th, 2018 03:00
Yes, I know that AMD is replacing the bad processors. But since this is a pre-built system, and not one I assembled myself, am I still the one who has to take the CPU out and RMA it with AMD or is Dell supposed to do this?
LostSavage
15 Posts
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June 15th, 2018 08:00
The CPU is OEM so AMD won't replace it. You can see Dell's statement when I reported the same problem with my computer.
https://www.dell.com/community/Desktops-General/Inspiron-5675-Ryzen-CPU-issue/m-p/5183128
I ended up buying a replacement CPU.
The_Coolest
21 Posts
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June 15th, 2018 17:00
Well, that's pretty lame.
I talked to Dell support, they said I should call the Israeli division. I'll give that a go next week and see what happens. I'm not expecting much, though. I don't even think they sell this model locally, so they may not even have the spare parts even if they agreed to replace the chip.