1 Rookie
•
258 Posts
0
1623
Inspiron 570, Windows 7, Blue screens
Hi,
Suddenly getting blue screens on an Inspiron 570, also got one yesterday on an Optiplex 990, first time ever on that pc. Is this just a coincidence or has there been a Windows update glitch? Both pc's are running Windows 7.
Antivirus + Anti-malware software are on both pc's.
Thanks.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 17th, 2018 09:00
Thanks,
This community page has issues - took me at least 3 attempts to log in.
After being ignored by the previous contributor I visited an unrelated forum, I was advised that Malwarebytes might be the culprit. This makes sense since I was having exactly the same issue on another Dell running Malwarebytes. For antivirus I use Avast. I used Mcafee religiously until it encountered an issue it could not resolve - then I switched to Avast, quite a few years ago.
Apparently, Malwarebytes have now released a fix - so fingers crossed.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
August 14th, 2018 06:00
kr236rk02,
Post what the blue screen error message is on the forum. We can then look into the problem and help resolve it for you.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 14th, 2018 08:00
Thank you :)
Is there any way of screen-grabbing the blue screen though?
Otherwise I can only take a photo of it, which is going to be pretty poor quality.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 15th, 2018 16:00
Here is the blue screen message + windows notification.
Please advise.
Thanks...
Ahem - there is no access here, for the picture - how do I upload please?
Oops - got there in the end, had to sign back in :Yes:
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 15th, 2018 16:00
Slowly getting there - easy does it.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 15th, 2018 16:00
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
August 16th, 2018 03:00
kr236rk02,
Click the link below for information on resolving the error on the blue screen your system is showing.
How To Fix Netio.sys Blue Screen Errors (BSOD)
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 16th, 2018 04:00
The only 'Netio' result I can find is here - should I download (from where?) the missing program / driver please?
Thanks.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 16th, 2018 04:00
Thanks,
Is that link safe please? - it has a WOT warning.
kr236rk02
1 Rookie
1 Rookie
•
258 Posts
0
August 16th, 2018 20:00
OK you win - I'm posted a link to a site with a dubious rating then ignored by a help forum. The Dell is still crashing and I have no clear idea what to do about it. For the first time since I started using computers I am now actively looking for a Mac.
erpster05
219 Posts
1
August 17th, 2018 08:00
what kind of antivirus and antimalware software are they?
if any of them is from Mcafee, you should uninstall that one and find a replacement.
I saw this in the Bleepingcomputer forum, though OS used was Win8.1 but may also apply to Win7
also saw these about netio.sys bsod errors in Microsoft community forums (topic 1) (topic 2)