Thanks for the info & I'm now able to m anually download drivers etc again!
I've been unable to do this for about 4 weeks, and the url you supplied is OK. However, if I drill down through the Dell support pages, I just reproduce the fault as descrbed.
It looks as though the Dell website is a little disjointed at the moment,
Sure you're reading the Service Tag correctly? (Don't post it here.) Sometimes its hard to tell if it's a 1 (one) or letter l, a zero or letter O,etc...
If you know you got it right, send a PM through the forum to @DELL-Cares. Explain the issue and ask them to check your account...
@IanFM - Click the Dell-Cares link I posted above. When that opens, look on right side of the screen for
Click the link to send a private message. That should open the PM window and automatically address the PM to Dell-Cares. Just enter your info, including PC model number, Service Tag, email address, your address, and then send it.
Dell-Cares should respond and help get this sorted. They might request additional info.
RoHe
10 Elder
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45.2K Posts
0
April 29th, 2023 17:00
Might have been a temporary site problem...
What browser are you using? Have you tried clearing the browser's cache, cookies, history etc? Or trying a different browser?
Works for me when Win 11 is selected from the drop-down menu using Firefox.
Mary G
4 Operator
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20.1K Posts
0
April 28th, 2023 05:00
Did you use the dropdown arrow on Operating System box to switch to Win 11?
IanFM
1 Rookie
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50 Posts
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April 28th, 2023 06:00
Yes.
I still get the circular rotaing image.
IanFM
1 Rookie
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50 Posts
0
April 30th, 2023 03:00
FURTHER INFO
If I refine your url to include my service tag, it again brings on the fault!!
IanFM
1 Rookie
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50 Posts
0
April 30th, 2023 03:00
Ron,
Thanks for the info & I'm now able to m anually download drivers etc again!
I've been unable to do this for about 4 weeks, and the url you supplied is OK. However, if I drill down through the Dell support pages, I just reproduce the fault as descrbed.
It looks as though the Dell website is a little disjointed at the moment,
Again, thanks for your support.
RoHe
10 Elder
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45.2K Posts
0
April 30th, 2023 12:00
Sure you're reading the Service Tag correctly? (Don't post it here.) Sometimes its hard to tell if it's a 1 (one) or letter l, a zero or letter O,etc...
If you know you got it right, send a PM through the forum to @DELL-Cares. Explain the issue and ask them to check your account...
IanFM
1 Rookie
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50 Posts
0
May 16th, 2023 21:00
Ron,
Yes I am entering my correct service tag - no 1/I or 0/O's.
Can't see how to send private message - please advise.
RoHe
10 Elder
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45.2K Posts
0
May 17th, 2023 10:00
@IanFM - Click the Dell-Cares link I posted above. When that opens, look on right side of the screen for
Click the link to send a private message. That should open the PM window and automatically address the PM to Dell-Cares. Just enter your info, including PC model number, Service Tag, email address, your address, and then send it.
Dell-Cares should respond and help get this sorted. They might request additional info.
(Don't post any of your personal info here.)
IanFM
1 Rookie
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50 Posts
0
May 17th, 2023 22:00
@DELL-Cares does not want to help !!
They say my PC is out of warranty (which it is) and suggests I seek help from the community.
RoHe
10 Elder
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45.2K Posts
0
May 18th, 2023 11:00
I pinged one of my Dell forum contacts....
IanFM
1 Rookie
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50 Posts
0
May 18th, 2023 12:00
Thank you.
IanFM
1 Rookie
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50 Posts
0
May 18th, 2023 21:00
Dell Technical Support have now raised an official service request re this issue.
Once again, thank you.