7 Posts
0
1571
Unable to download SupportAssist
I've been having issues with my computer and wanted to run a diagnostic check from the dell website. In order to run the diagnostics I need supportassist, however I'm unable to install it. It keeps telling me it failed to install. Any suggestions?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
August 1st, 2022 06:00
Click here = SA uninstall/reinstall
savvy2
2.5K Posts
0
December 1st, 2019 04:00
which PC. what Inspiron.? exactly
what OS do you run w10 -64bit? and are windows updates up to date.
do other things download to the PC ok.
does the PC to www, speed test pass.?
does the Dell ePSA tests pass, (power on , hammer f12, run diagnostics)?
working blind all I have are questions, sorry.
RoHe
10 Elder
10 Elder
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43.6K Posts
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December 1st, 2019 14:00
Download the SupportAssist app onto your desktop. Then right-click it and "Run as administrator".
If that doesn't help, temporarily disable your antiviral/anti-malware app (eg Windows Defender, Norton, McAfee, whichever you use) and try "Run as administrator" again...
EDIT: And don't forget to re-enable your antiviral/anti-malware app again!
DCD27
7 Posts
0
December 1st, 2019 14:00
Inspiron 27 7775
Processor AMD Ryzen 7 1700 Eight-Core Processor 3.00 GHz
OS Windows10 64bit
Windows is up to date
Passed the speed test
I've run diagnostics and nothing was detected.
Everything started going down hill when I had problems with my computer falling asleep when I'm out of the room and I'm unable to restart it. I've changed the power plan to not fall asleep so soon but it continues to do it anyway.
Chazzzz
1 Message
0
March 7th, 2024 17:55
I have this problem an it is now March 2024.
Going in circles. Says there is a problem restart pc. How many times please Dell?