blue screen at startup

Question

I have an inspiron 3470 with windows 10.  At startup it shows the dell logo and then goes to a blue screen with the code 0xc00021a.  Then the computer shuts down.  Is there a way to restart the computer?

RoHe · Accepted Answer

Or go to the Microsoft site and create a bootable USB with Win 10 on it. Boot from that USB and follow the prompts to repair Win 10.

If that works you won't have to do a clean install and lose your data or have to install all your apps...

redxps630 · Answer

remove hdd, test to confirm pc shows stable POST.  If yes, reconnect hdd, do a clean install of Windows 10 (wipe hdd) if there is no data you need to recover.

JNL22 · Answer

Thank you.  This worked.  I was able to use the USB to restore the computer to an automatic restore point and thus keep my files.

RoHe · Answer

Inspiron Desktops

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