Dell support says they have a new part that will fix the problem. the touchpad problem exists on about 1/3 of all the Inspiron 16 7610s. I did the DIY fix on mine, and i absolutely love this laptop now. For an inspiron, the build quality is impressive, and the performance rivals the XPS line. If you end up with the touchpad glitch, just use a wireless mouse in the mean time and put in a ticket. It's worth splurging for the 3060 variant, 3050 doesn't really utilize the nice resolution of the screen very well.
I agree, this laptop has the best bang for your bucks. If you're able to get the touchpad fix either thru warranty or fix it yourself (I did), the laptop is superb. The 3060 RTX performs well, especially if you're a creator. I recommend a re-paste if you're tech savy enough to do it yourself, it will help with performance (thermal throttling) and fan noise. My laptop is 90% of the time silent from fans when browsing, emailing etc. after a re-paste. If you get the ram upgrade and m.2 SSD upgrade via Amazon, the price is amazing for the performance. You can have two 2TB m.2's installed if you want, I currently have a m.2 Samsung 980 Pro I bought on Prime Day for $180 as my OS drive, the storage drive is a 1TB Crucial P5 Plus, there isn't a need to go PCIe Gen 4 on the second m.2 since the secondary slot only supports Gen 3. And yes, you can fit a m.2 2280 size in the second slot (meant for 2230) if you just tape it down. I've had it done this way for almost a year now, no issues. So I'm running a i7 11800H, 64GB Ram, RTX 3060, 3TB system, for about $1700 I've spent on this laptop (bought it new for $1400 before tax). These specs will run you over $2k on other laptops, XPS don't even come near it either. Build quality is almost XPS level, you're not missing too much, with the advantage of more ports.
Well you certainly seem to have maxed out what is possible for a laptop! I am a retired software developer, so don't have much use for power nowadays, just want a metal bodied half decent laptop! The question I'm asking is whether Dell would be offering 'unfixed' 7610's as refurbs. To my mind it wouldn't make any sense, as they'd just get returned again, and again, but you never know nowadays, it's a strange world.
So I'm wondering whether they have installed the new part in the refurb 7610's or just not bothered. I've built a dozen or so PC's over the years, so know which way is up, but I don't have any great desire to mess around with proprietary hardware especially when it's under warranty.
If the refurb units come with warranty, I would snatch it up and warranty it out if they haven't already remedied the issues during refurbishment. Granted, you find a great deal!
As stated in this thread, these should be fixed, but if one slips through/is not using the updated part you can use the warranty.
Dell refurb systems typically include a one year warranty (obviously this depends on region/terms of sale etc.), but it should state what the attached warranty will be when you are purchasing the system. I know this isn't the best answer/guarantee, but again, I am expecting that most systems should be using the new part by now.
Please reference my post here if you do end up needing support on the system. Per the post using Get help now should provide fastest service for the system. If you have any issues with Get help now or Dell support in general please let us know.
On a side note, and not a statement on behalf of Dell, I purchased one of these systems for a family member and I do really like the overall build.
Gargamel314
1 Rookie
•
95 Posts
0
July 26th, 2022 15:00
Dell support says they have a new part that will fix the problem. the touchpad problem exists on about 1/3 of all the Inspiron 16 7610s. I did the DIY fix on mine, and i absolutely love this laptop now. For an inspiron, the build quality is impressive, and the performance rivals the XPS line. If you end up with the touchpad glitch, just use a wireless mouse in the mean time and put in a ticket. It's worth splurging for the 3060 variant, 3050 doesn't really utilize the nice resolution of the screen very well.
Streetmagus
1 Rookie
•
35 Posts
0
July 27th, 2022 01:00
I agree, this laptop has the best bang for your bucks. If you're able to get the touchpad fix either thru warranty or fix it yourself (I did), the laptop is superb. The 3060 RTX performs well, especially if you're a creator. I recommend a re-paste if you're tech savy enough to do it yourself, it will help with performance (thermal throttling) and fan noise. My laptop is 90% of the time silent from fans when browsing, emailing etc. after a re-paste. If you get the ram upgrade and m.2 SSD upgrade via Amazon, the price is amazing for the performance. You can have two 2TB m.2's installed if you want, I currently have a m.2 Samsung 980 Pro I bought on Prime Day for $180 as my OS drive, the storage drive is a 1TB Crucial P5 Plus, there isn't a need to go PCIe Gen 4 on the second m.2 since the secondary slot only supports Gen 3. And yes, you can fit a m.2 2280 size in the second slot (meant for 2230) if you just tape it down. I've had it done this way for almost a year now, no issues. So I'm running a i7 11800H, 64GB Ram, RTX 3060, 3TB system, for about $1700 I've spent on this laptop (bought it new for $1400 before tax). These specs will run you over $2k on other laptops, XPS don't even come near it either. Build quality is almost XPS level, you're not missing too much, with the advantage of more ports.
kfpm
3 Posts
0
July 27th, 2022 02:00
Well you certainly seem to have maxed out what is possible for a laptop! I am a retired software developer, so don't have much use for power nowadays, just want a metal bodied half decent laptop! The question I'm asking is whether Dell would be offering 'unfixed' 7610's as refurbs. To my mind it wouldn't make any sense, as they'd just get returned again, and again, but you never know nowadays, it's a strange world.
kfpm
3 Posts
0
July 27th, 2022 02:00
So I'm wondering whether they have installed the new part in the refurb 7610's or just not bothered. I've built a dozen or so PC's over the years, so know which way is up, but I don't have any great desire to mess around with proprietary hardware especially when it's under warranty.
Streetmagus
1 Rookie
•
35 Posts
0
July 27th, 2022 23:00
If the refurb units come with warranty, I would snatch it up and warranty it out if they haven't already remedied the issues during refurbishment. Granted, you find a great deal!
Brad L (retired)
9 Legend
•
2.7K Posts
0
July 28th, 2022 07:00
As stated in this thread, these should be fixed, but if one slips through/is not using the updated part you can use the warranty.
Dell refurb systems typically include a one year warranty (obviously this depends on region/terms of sale etc.), but it should state what the attached warranty will be when you are purchasing the system. I know this isn't the best answer/guarantee, but again, I am expecting that most systems should be using the new part by now.
Please reference my post here if you do end up needing support on the system. Per the post using Get help now should provide fastest service for the system. If you have any issues with Get help now or Dell support in general please let us know.
On a side note, and not a statement on behalf of Dell, I purchased one of these systems for a family member and I do really like the overall build.