AWCC CRASH

Question

My Laptop is DELL G3 3590. Alienware command centre freezes when I open it. it only shows Alienware head and the programme does not move forward. below are some error reports from the event viewer, if anyone could help I would appreciate. This is a brand new laptop bought 1 months ago and this problem is persisting from 3 rd day after I bought it.  Thanks. Error Report 1:- Log Name: ApplicationSource: Application ErrorDate: 21-01-2020 21:26:50Event ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-NF2O7SPDescription:Faulting application name: AWCC.exe, version: 5.2.63.0, time stamp: 0x5dd2c7d0Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071caException code: 0xc000027bFault offset: 0x00000000000d5cc8Faulting process id: 0x2a3cFaulting application start time: 0x01d5d073641596d8Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\AWCC.exeFaulting module path: C:\Windows\SYSTEM32	winapi.appcore.dllReport Id: b1a9f55b-daac-4d50-aa0b-b3f726338008Faulting package full name: DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2Faulting package-relative application ID: App   Error report 2 : Log Name: ApplicationSource: Application ErrorDate: 21-01-2020 20:43:49Event ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-NF2O7SPDescription:Faulting application name: AWCC.exe, version: 5.2.63.0, time stamp: 0x5dd2c7d0Faulting module name: SharedLibrary.dll, version: 2.1.27427.0, time stamp: 0x5c771085Exception code: 0x00001007Fault offset: 0x000000000087b46fFaulting process id: 0x2660Faulting application start time: 0x01d5d06d589aa1e0Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\AWCC.exeFaulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.1_2.1.27427.0_x64__8wekyb3d8bbwe\SharedLibrary.dllReport Id: a4bc63f1-2697-419f-94ea-08dfbe0f2abaFaulting package full name: DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2Faulting package-relative application ID: App

DELL-Cares · Answer

We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

DELL-Jesse L · Answer

Nihar_1234,   Uninstall the AWCC, reboot the computer and go here  to download/install AWCC. Also, the same link you can download and update to the latest bios version.

Nihar_1234 · Answer

I did it but had no luck. The problem still persists.

Fafo34 · Answer

Hello, I have an Alienware Area 51 and have the same probleme! I did it also but the same issue.

DELL-Chris M · Answer

Information about resolving various Alienware Command Center issues. Dell engineering has identified the Audio driver, AWCC, or OCControls not installing or upgrading correctly to be the main cause of these issues.

crimsom · Answer

17 R5 AWCC driver has Windows Error Code 0x80004003 driver problem. Please note the Keyboard’s Backlight does not work problem is not included in Article Number: 000130475, AWCC installation issues: Overheating, Keyboard backlight, or GUI issues.

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