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9036
February 26th, 2020 10:00
AWCC CRASH
My Laptop is DELL G3 3590. Alienware command centre freezes when I open it. it only shows Alienware head and the programme does not move forward. below are some error reports from the event viewer, if anyone could help I would appreciate. This is a brand new laptop bought 1 months ago and this problem is persisting from 3 rd day after I bought it. Thanks.
Error Report 1:-
Log Name: Application
Source: Application Error
Date: 21-01-2020 21:26:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-NF2O7SP
Description:
Faulting application name: AWCC.exe, version: 5.2.63.0, time stamp: 0x5dd2c7d0
Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca
Exception code: 0xc000027b
Fault offset: 0x00000000000d5cc8
Faulting process id: 0x2a3c
Faulting application start time: 0x01d5d073641596d8
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll
Report Id: b1a9f55b-daac-4d50-aa0b-b3f726338008
Faulting package full name: DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App
Error report 2 :
Log Name: Application
Source: Application Error
Date: 21-01-2020 20:43:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-NF2O7SP
Description:
Faulting application name: AWCC.exe, version: 5.2.63.0, time stamp: 0x5dd2c7d0
Faulting module name: SharedLibrary.dll, version: 2.1.27427.0, time stamp: 0x5c771085
Exception code: 0x00001007
Fault offset: 0x000000000087b46f
Faulting process id: 0x2660
Faulting application start time: 0x01d5d06d589aa1e0
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.1_2.1.27427.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
Report Id: a4bc63f1-2697-419f-94ea-08dfbe0f2aba
Faulting package full name: DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App
DELL-Cares
Moderator
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27.6K Posts
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February 27th, 2020 04:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Jesse L
Moderator
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17.9K Posts
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February 28th, 2020 07:00
Nihar_1234
2 Posts
2
March 15th, 2020 20:00
I did it but had no luck. The problem still persists.
Fafo34
1 Message
0
December 28th, 2020 07:00
Hello,
I have an Alienware Area 51 and have the same probleme! I did it also but the same issue.
DELL-Chris M
Community Manager
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56.9K Posts
0
January 8th, 2021 07:00
Information about resolving various Alienware Command Center issues. Dell engineering has identified the Audio driver, AWCC, or OCControls not installing or upgrading correctly to be the main cause of these issues.
crimsom
7 Technologist
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6.1K Posts
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May 15th, 2021 03:00
17 R5 AWCC driver has Windows Error Code 0x80004003 driver problem. Please note the Keyboard’s Backlight does not work problem is not included in Article Number: 000130475, AWCC installation issues: Overheating, Keyboard backlight, or GUI issues.