Hello, I have a new Dell Inspiron P106F PC that I bought a few weeks ago. I switched it to Windows 11 (offered by Windows Update right away) immediately when I got it. I notice recurrent BSODs and I am unable to identify the source or the trigger (I feel like it happens when I listen to music on Deezer or a video on VLC but it only happens from time to time; I could watch several episodes of a sitcom without anything happening recently). The error message is REFERENCE_BY_POINTER. By inquiring on Microsoft's forum and elsewhere, I understood that it was often a driver problem. However, my drivers are up to date. I tried to uninstall (with the DDU utility) and reinstall the driver of the NVidia card installed on my computer. I have updated but nothing to do. Can you help me to find the source of the problem, knowing that the information I found on the BSOD is systematically the same? According to the elements I could glean from the analysis made by Driverscloud.com, the 'source of the crash' would be on the file ntoskrnl.exe+4159C0 (which, if I understand well, does not say much, since it is a kernel file). Thanks in advance for your help

‎BSOD Reference_by_pointer since the beginning

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R

ronbob46

2 Posts

0

November 9th, 2022 10:00

I solved my problem by uninstalling all Dell Support software

Makarov98

1 Message

0

November 9th, 2022 10:00

Hello, i have the same problem with the same laptop. Did you find the solution?

U2

User 2222

1 Rookie

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1 Message

0

April 30th, 2024 11:18

The issue is now present on new device Inspiron 14 5440 with windows 11. SMH why is it always dell bloatware? Why don't you stop installing this nonsense on all devices?

A

alina11

1 Rookie

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7 Posts

0

August 27th, 2024 07:06

Check for faulty drivers, corrupted system files, or hardware issues

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