How old is the battery? Batteries can fail after one to two years or more and must be replaced. They are warrantied for the first year so contact support if you are still under the one year warranty. Adapters can also fail but usually it is the battery. Remove the battery and try the adapter alone. If that works replace the battery or use it without a battery to save the expense. You need a genuine Dell replacement battery.
I don't think the battery is broken because it does start charging after I try putting in the charger about 30 times, and my laptop remains on even if not connected to the charger.
I suggest you update the BIOS system or power driver. My friend's laptop is HP. There is a problem that it can't be charged. He uninstalled HP Quick Launch, I wonder if this will help you.:Smile:
Mary G
4 Operator
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20.1K Posts
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July 8th, 2019 07:00
How old is the battery? Batteries can fail after one to two years or more and must be replaced. They are warrantied for the first year so contact support if you are still under the one year warranty. Adapters can also fail but usually it is the battery. Remove the battery and try the adapter alone. If that works replace the battery or use it without a battery to save the expense. You need a genuine Dell replacement battery.
Zp333
2 Posts
0
July 8th, 2019 16:00
JAC8513
28 Posts
0
July 8th, 2019 19:00
I suggest you update the BIOS system or power driver. My friend's laptop is HP. There is a problem that it can't be charged. He uninstalled HP Quick Launch, I wonder if this will help you.:Smile: