Dell computers need genuine Dell batteries. Third party batteries can damage the computer. You probably will not find a new dell battery for a 6 yr old laptop at Dell or Dell Parts--but do a search to see. Try removing the new battery and use the adapter alone. If that works, use it as a desktop replacement until you buy a new computer if the laptop is not damaged.
Always post your exact model computer for help with a problem.
Mary G
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January 31st, 2020 07:00
Dell computers need genuine Dell batteries. Third party batteries can damage the computer. You probably will not find a new dell battery for a 6 yr old laptop at Dell or Dell Parts--but do a search to see. Try removing the new battery and use the adapter alone. If that works, use it as a desktop replacement until you buy a new computer if the laptop is not damaged.
Always post your exact model computer for help with a problem.