Black Screen After Sign In

Question

Hello community,  I have a Dell Inspiron 15 7000 Gaming. I was recently watching some YouTube videos and the Chrome application suddenly froze, I was able to minimize the screen, but not able to close it and other apps were not responding. Therefore, I decided to force a shutdown (just pressed the ON/OFF botton, maybe this was my mistake), after that my computer turned on normally. However, after entering my access number and signing in, the screen turns completely black (screen is still lit, but just a black background is visible), only the white cursor being still visible and moveable. I can still log out / turn off via Ctrl+Alt+Del, but the task manager won't show up. Any fix, comments and suggestions are more than welcome!

XPS_Man · Answer

Try Win+Ctrl+Shift+B This will Restart the graphic Driver, if this brings back the display  please reinstall graphic Driver from support site    OR  You can see the display on the login page right ? Press shift key and hit restart  on the login page. Release shift key as soon as you see 'Please wait'  Choose Troubleshoot > Advanced Options > Windows Startup settings > Restart > Choose 5th Option (f5)  This will reboot the machine in Safe mode. Open Device manager > display Adapter > Intel HD graphic (right click and uninstall)  Reboot

user_d25f9d · Answer

I had the same problem, and I fixed it by holding the power button for 20 seconds, then turned it back on.

bvrulez · Answer

@user_d25f9d​ Thanks! This helped me fix it on my Dell XPS with Windows 11. I pressed the button for 30 seconds to make sure.

Inspiron

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