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18998
September 1st, 2021 12:00
Black screen during Intel Graphics enabling
Hi
My Dell Inspiron 5459 was giving flickering issues. I have got the display cable changed and since then facing very peculiar issue.
When the Intel Graphics 520 is enabled, the display in BIOS (Dell splash logo) remains in laptop screen, but immediately once system enters WIN 10, laptop screen blacks out but lights, fan are working. I happened to connect an HDMI cable to external monitor, only to realise the display moves to the external monitor, while the laptop screen is still blank....
Also, some other observations:
- No option to adjust brightness slider in windows
- No option to extend/ duplicate screen
This makes be believe it is a software issue, not hardware.
The only fix I seem to find is in 2 situations:
SAFE MODE BOOT
DISABLE INTERL GRAPHCS 520 IN DEVICE MANAGER
Ive tried updating both the drivers for Intel and AMD, resetted Windows but nothing works. Below is the system info.
Many thanks
Anuj
OS Name Microsoft Windows 10 Enterprise
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANUJ
System Manufacturer Dell Inc.
System Model Inspiron 5459
System Type x64-based PC
System SKU 06B2
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.9.0, 07-09-2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product
BaseBoard Version
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale India
Hardware Abstraction Layer Version = "10.0.19041.1151"
Username ANUJ\DELL
Time Zone India Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 6.12 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 8.11 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 14:00
Thanks, I will try both options and revert.
But your earlier solution of clean wiping BOTH AMD AND INTEL driver in safe mode with DDU and then installing Intel driver gave a ray of hope that it could not be hardware fault. Intel did work properly with driver enabled. Only when in step 2 that I tried to install AMD afterwards, the same issue started coming. so can we say that INTEL can live successfully independent of AMD??
Many thanks.
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 14:00
https://www.dell.com/support/home/en-in/drivers/driversdetails?driverid=3p8wf&oscode=wt64a&productco...
Tried above option but while installing got this error:
The OS version is not supported for this product!!!!......
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 8th, 2021 14:00
Those were stock Dell drivers (Latest) shouldn't have that issue.
Now I am suspecting a BAD GPU CHIP.(Motherboard)
Remove Driver again and try this one
https://www.dell.com/support/home/en-in/drivers/driversdetails?driverid=3p8wf&oscode=wt64a&productcode=inspiron-14-5459-laptop
We were trying to avoid but Last option : Factory image restore from F12 > SupportAssist OS Recovery > RESET > RESET and update
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 8th, 2021 15:00
Double Click on Driver file and choose extract instead of install
Extract to a new folder any where on your computer.
Open Device manager > Display adapter > right click on graphic adapter and choose update driver
Anujsingapore
1 Rookie
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29 Posts
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September 9th, 2021 04:00
Just tried this, it mentions the best drivers are already installed....
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 9th, 2021 08:00
Backup your data
Factory RESET
Anujsingapore
1 Rookie
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29 Posts
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September 9th, 2021 08:00
Do you mean this?
Factory image restore from F12 > SupportAssist OS Recovery > RESET > RESET and update
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 9th, 2021 09:00
Yes thats the best way to do it.
It removes stock factory image and downloads a fresh OS from Dell.
This will the last step and if the display works fine after this please pause windows update as soon as the install finishes and run windows show/hide troubleshooter.
If the display has same issue even after this step, you will need a new motherboard.
Anujsingapore
1 Rookie
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29 Posts
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September 9th, 2021 10:00
Hi i can't find Dell os recoveery option under f12..i only see Ssd or windows boot manager
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 9th, 2021 11:00
This means you have done a full format on HDD earlier or used windows RESET feature in past.
You can created a Recovery image using a below tool
You will need a flash dive.
https://www.dell.com/support/home/en-in/drivers/osiso/recoverytool
Anujsingapore
1 Rookie
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29 Posts
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September 9th, 2021 11:00
Thanks. Just completed. Reset needs a wifi connection and under Dell recovery my wifi card seems disabled. Do you know how to enable it under dell os recoveery environment?
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 9th, 2021 13:00
Use factory restore than.
Or use a different USB tool to get the latest Windows image
https://www.microsoft.com/en-us/software-download/windows10
Finglick
2 Posts
0
December 7th, 2021 04:00
My problem minimum solve,
I tried to roll back os version to win 8.1
and disable AMD and intel graphic card
after boot my laptop starts on normal
But now i cannot use internet in laptop it will update drivers and problem goes on
Finglick
2 Posts
0
December 7th, 2021 04:00
The Main problem is Intel onboard graphic Card, i tried in service center they also not getting solution for this, have you tried anything
umairusa
2 Posts
0
May 12th, 2023 20:00
Having the same issue , also checked from the service center they said that it is the matter internal graphics card, complete motherboard have to be replaced. Reading all the discussion here , I think motherboard have to be replaced. But now i am thinking of updating the laptop instead of purchasing motherboard only.