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September 1st, 2021 12:00
Black screen during Intel Graphics enabling
Hi
My Dell Inspiron 5459 was giving flickering issues. I have got the display cable changed and since then facing very peculiar issue.
When the Intel Graphics 520 is enabled, the display in BIOS (Dell splash logo) remains in laptop screen, but immediately once system enters WIN 10, laptop screen blacks out but lights, fan are working. I happened to connect an HDMI cable to external monitor, only to realise the display moves to the external monitor, while the laptop screen is still blank....
Also, some other observations:
- No option to adjust brightness slider in windows
- No option to extend/ duplicate screen
This makes be believe it is a software issue, not hardware.
The only fix I seem to find is in 2 situations:
SAFE MODE BOOT
DISABLE INTERL GRAPHCS 520 IN DEVICE MANAGER
Ive tried updating both the drivers for Intel and AMD, resetted Windows but nothing works. Below is the system info.
Many thanks
Anuj
OS Name Microsoft Windows 10 Enterprise
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANUJ
System Manufacturer Dell Inc.
System Model Inspiron 5459
System Type x64-based PC
System SKU 06B2
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.9.0, 07-09-2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product
BaseBoard Version
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale India
Hardware Abstraction Layer Version = "10.0.19041.1151"
Username ANUJ\DELL
Time Zone India Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 6.12 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 8.11 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
0 events found
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 1st, 2021 12:00
@Anujsingapore
Root cause is intel driver as main display is powered by onboard intel graphics
Download DDU ( Display Driver Uninstaller )
Reboot to safe mode
Run DDU and wipe out both drivers.
Let the machine boot to OS, this should fix it
In order to get Brightness controls back you will have to install dell recommended driver
Link
https://dl.dell.com/FOLDER06256095M/1/Intel-UHD-Graphics-Driver_KJPJR_WIN_26.20.100.8142_A17.EXE
AdrianG001
6 Operator
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4K Posts
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September 2nd, 2021 03:00
I had a similar issue with my Dell XPS 15 9560 after updating to Windows 10 May 2020 update (v2004)
To resolve had to install a legacy Intel HD Graphics 630 driver obtained from Windows Update Catalog website.
However, you may need to use VNC or some other remote desktop application to access your computer since the screen is blank and disable the Intel HD Graphics 630 driver from the device manager. This should cause the system to fail back onto using the NVIDIA GPU instead which should temporarily fix the blank screen.
Download legacy Intel Display Driver
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 10:00
Thanks, issue resolved.
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 8th, 2021 12:00
I am suspecting that windows update is overwriting the driver to version 27 or version 30.
Pause windows update
https://dl.dell.com/FOLDER06256095M/1/Intel-UHD-Graphics-Driver_KJPJR_WIN_26.20.100.8142_A17.EXE
Once you have installed the driver.
Run windows show/hide troubleshooter from below link
Hide the Intel Graphic driver update from downloading again
https://www.majorgeeks.com/mg/getmirror/microsoft_show_or_hide_updates_troubleshooter,1.html
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 12:00
Can yo ushare the link or thr legacy version that I should download?
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 12:00
The issue has arisen again as follows:
1. As soon as I used DDU to uninstall BOTH the AMD and Intel cards in safe mode, I re booted in normal mode
2. the defualt card in device manager was now showing ONLY AS MICROSOFT BASIC DISPLAY ADAPTOR
3. I downloaded the INTEL driver from the link you gave. After installation, it worked and I got the brightness options back! Hurray
4. But, now that Intel was working, I starting downloading the driver for the AMD R335. The moment both the driver showed up in Device Manager, the same issue came up again!!!!! Display going black and moving to external monitor, brightness options also disappearing!!!
5. I again tried to disable intel and the issue is back to square one.
It seems either Intel graphics works in isolation after a clean DDU uninstall or reinstall... and if AMD is introduced on top of Intel, there seems to be a conflict.
Please help, we reached some progress, thanks for that. Doesnt look to me to be a hardware issue....
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
what do i need to do here
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
Thanks, checked all and the report now shows as fixed. Windows update is still paused.
Device manager is still with disabled intel graphics. should I proceed to enable it now?
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
Sorry, am running support assist now
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
Inter graphics version recommended by support assist is 26.20.100.8142
Installing now...
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
Hi
Win update is already paused.
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 8th, 2021 13:00
Microsoft is really messed up !!!!
Check all of them ,
Dell is manufacturer and it would provide Drivers for your machine.
Run SupportAssist afterwards and check for Driver updates,
SupportAssist would only recommend drivers which are tested by Dell for your hardware.
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 13:00
Support assist is asking to update intel graphic driver to Version 26.
Doing it now, hopefully I dont black out as I type, will update you in 10 mins...thanks
Anujsingapore
1 Rookie
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29 Posts
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September 8th, 2021 14:00
Tried both ways, but failed
1. After support assist tried to install the version 26, the installation took a while but in between the screen blacked out.. Everything else was working.. Connected to external hdmi and could see everything on external screen, just black laptop screen with the switching plug and play sound like when a usb is inserted...
2. Uninstalled the Intel driver completely from device manager, then re started.. Now device manager was showing Microsoft basic display adaptor and the laptop screen was back. As advised, tried to install the driver link you shared, IMMEDIATELY at the start of installation again black screen and the screen moved to the external display..
Please help
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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September 8th, 2021 14:00
Since Device manager has disabled INTEL HD GRAPHIC Supportassist will not download any updates for it.
Right Click on Intel HD graphic in device manager and choose uninstall (Check Remove device driver )
you can install the driver I had shared earlier