Pendrokar

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2 months ago

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Pendrokar

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7 Posts

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140750

November 5th, 2019 06:00

Bluetooth gone. (G3)

Hi,

I've got a Dell G3 15-3590. Bluetooth was working fine for a few days until the Bluetooth on/off toggle suddenly disappeared from Windows settings. I can only find a function key for Wireless, but not Bluetooth.

  • I then tried to repair, uninstall and re-install the Dell's provided Qualcomm WiFi & Bluetooth drivers with and without restart/shutdown.
  • I then tried to uninstall all Bluetooth devices within the Device manager, hoping that Windows will reinstall them.
  • Windows Troubleshoot says that the device has no Bluetooth connectivity
  • SupportAssist does not seem to have troubleshooting for the Bluetooth component even though the website has a troubleshoot Bluetooth option and wanted to install SupportAssist even though the latest version was already installed.

Also I do not believe that this unknown USB device was there before. I unplugged every USB device and it still showed up.

dell_bluetooth.png

Perhaps the hardware itself has malfunctioned?