Boot sequence

Question

On most startups the DELL logo fails to display and I am unable to use the F2 or F12 function keys to get to the BIOS sector or the diagnostics screen. If I press any function key anyway, the boot sequence freezes and remains in stasis until the esc key is pressed. Then the system proceeds to a normal startup...

Anybody else having this problem? ( DELL Inspiron 3471 )

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

bacillus1 · Answer

I suspect your laptop is in hybrid sleep when you shut down. Try disabling fast startup in power options and see if the issue disappears.

DELL-Cares · Answer

Hi There, We are following up  to  check If suggested steps has resolved  the Issue or not. Please keep us posted at your Convenience.

K-BREEZE · Answer

My device is not a laptop. It's a DELL Inspiron 3571, and I never turn it off while in sleep mode.  Also, I don't use 'fast startup' as I am not in any big hurry when I sign on...

nyc10036 · Answer

@K-BREEZE  Well you posted in the Inspiron laptop section.

K-BREEZE · Answer

OOOH!  My bad.  I'm new to this game.  Sorry to have bothered you. p.s.  It's a Dell Inspiron 3471...

DELL-Cares · Answer

Hi,

Please check if your BIOS is up to date. The latest can be downloaded here.

You mentioned most startups, so I will assume there are times when you are able to go into BIOS. Please use Restore settings/Load defaults to restore the BIOS settings to Factory defaults.

Let us know if that helps.

DELL-Cares · Answer

Hi There, We are following up  to  check If suggested steps has resolved  the Issue or not. Please keep us posted at your Convenience.

Inspiron

Boot sequence

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