'Checking media fail' message sometimes when I start my Inspiron 3585 laptop

Question

Hi, I have a problem with my Inspiron 3585 laptop. It shows 'checking media' message on startup only when it is turned off for about hour or longer. Then, after the message shows up, it starts to do some tests. After the tests are done, or if I turn it off and on again, it boots to Windows normally. Also, it has no problems with booting when I'm using the restart option on Windows or turning it on in a short time after shut down. Any ideas what it happens only when it is turned off for a longer time? Best Regards

nyc10036 · Answer

run Dell Diagnostics

Dell-SreejithR · Answer

Thank you for your message. Has there been any recent hardware change or OS reinstall?

Please run a hardware diagnostic by following the video on this link & check if there is an error.

If the system is under warranty please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

How to find the service tag

U2CAMEB4ME · Answer

Welcome to the Dell Community  @JoeDix  What is the make and model number of your HDD??? Best regards, U2

JoeDix · Answer

Hi,

Thank you for all your response guys!

Okay, firstly, I don't know the SSD model number as I don't have access to the laptop at the weekend, I'll let you know on Monday. Same with Dell diagnostics, I will do it on Monday. The system has been reinstalled as the SSD had been erased due to previous customer data protection (all drivers updated using Dell update software, all Windows updates installed as well). Unfortunately, the laptop is probably no longer covered by the warranty because as far as I know it has been disassembled for the cooler cleaning. I can try to put any other SSD in M.2 port and reinstall Windows 10, maybe that's the SSD issue or incompatibility. However, I'm afraid that it is because of OS reinstallation, maybe the system 'needs' something or must be installed some specific way.

Thanks again.

Regards

U2CAMEB4ME · Answer

@JoeDix

If it is the original drive there are firmware updates that cover errors like that!!!

Toshiba Solid-state Drive Firmware Update for KXG60ZNV256G / KXG60ZNV512G / KXG60ZNV1T02

Fixes:
- Fixed the issue where an error message occurs when the drive is not detected.

That's why I ask for he model number???

https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3585-laptop/drivers

There are others I just did not go through them all???

Regards,

U2

JoeDix · Answer

Hi, My SSD drive is Toshiba KBG30ZMS256G NVMe. I will try to update the firmware and run the Dell diagnostics as well.   Best Regards

JoeDix · Answer

Hi,

I've updated the SSD firmware and run Dell diagnostics (Full). It showed no errors but the issue still happens. Any ideas about what else can be wrong with my laptop? Thank you for your help.

Regards

DELL-Jesse L · Answer

JoeDix,   Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

JoeDix · Answer

Hi,

I don't have the previous owner details, will try to recover them from the seller. It is ridiculous that a new laptop has problems like that. I've tried the two different NVMe drives - none of them has been detected by the laptop... Now, I'm creating Windows recovery media using the service tag. Previously, I've installed Windows using Media Creation Tool from Microsoft. We'll see if that helps, maybe the system needs something extra or changed, IDK.

HeberGgg · Answer

Hi! i have the same problem on my dell inspiron 5575.
I recently installed a Crucial ssd. After some time off it shows the message "Checking media" Then, after the message appears, it starts to do some tests. After the tests, or if I turn it off and on again, it boots to Windows normally. It happens only after a long time when the computer is turned off.

Please could you help me with the solution?

Best Regards

Hanish909 · Answer

Hi !

i have same issue with my dell inspiron 3585

i installed my ssd with model no. Seagate BarraCuda Q5 ZP500CV30001

i previously installed window 10 and after somedays my laptop shows "checking media fail" and later the diagnose test start which the result show "NO BOOTABLE DEVICE FOUND"

PLEASE HELP ME TO FIX THIS PROBLEM

Inspiron

'Checking media fail' message sometimes when I start my Inspiron 3585 laptop

Was this post helpful?