DVD/CD ROM not working and reading CD's

Question

Hello Everyone,

I've been having issues with DVD/CD ROM on my laptop for the past couple of weeks. I have a Dell Inspiron 17 5767 laptop.

I've gone into Device Manager and it doesn't show up. It will only come up in Show hidden devices. I unistall that driver and restart the computer. It still comes up in hidden devices and won't read CD's when I put a CD in the player. I check the events and this message comes up "Currently, this hardware device is not connected to the computer. (Code 45).To fix this problem, reconnect this hardware device to the computer"

I've searched online trying to find some solutions into fixing this. I found one where it said to open command prompt and enter this link "reg.exe add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0]
"EnumDevice1"=dword:00000001" and it puts it into the registry editor (The link wasn't in there before) and restart the computer. It's in the registry but the DVD/CD ROM player still doesn't work. I'm thinking it's time to replace the DVD/CD ROM altogether. Is there a replacement for this because I couldn't find anything on Dell's website.

I've even went as far as resetting my laptop and doing clean slate to see if that would fix and it didn't.I've ran out of options on what to do. I have Windows 10 Version 2004 OS Build 19041.1415. Any help or other solutions would be appreciated. Thanks!

fireberd · Answer

I never saw this problem. Have you tried a BIOS reset? If the BIOS is not detecting it or detecting incorrectly then Windows will not detect it (or detect it incorrectly). Also try uninstalling the drive in the Device Manager then restart the PC and see if its detected properly in the Device Manager.

Dell OEM aftermarket parts does not have a drive. Maybe best option is a USB connected drive?

mjay1120 · Answer

I haven't tried to reset BIOS. How do I go by doing this?

I also have an external DVD/CD ROM with a USB which I should have gotten a while back in case something like this happened where internal didn't work.

mjay1120 · Answer

Just reset the BIOS and nothing has changed. When I start the laptop the Dell logo will show and the reboot circle down below to load Windows comes up but the circle just continues in a loop and doesn't take me to the desktop. After going through all the obstacles of resetting the laptop,etc. It was still in a loop. Then what I did was open the DVD/CD ROM door where you put the CD's and DVD's in and shut it and it got passed the loop and took me to Windows which was really weird. Any ideas on why it does that?

Inspiron

DVD/CD ROM not working and reading CD's

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