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December 29th, 2022 19:00
Dell 5770 won’t boot
I replaced a noisey fan and while I had the computer opened I also replaced the battery , the coin battery and added 16 g of ram using the exactly same memory that was in it.
when I turned it back on it stated that the memory configuration changed. I clicked on “continue” and now I have the Dell logo with a spinning ring of dots.
I ran the Dell diagnostic program and no issues were found. It did recognize the additional memory and showed 64g of memory.
im not sure where to go from here.
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JOcean
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December 29th, 2022 19:00
I assume you added 16GB of RAM for a total of 32 but the system shows 64GB total, is that correct? If you take out the new RAM does the system boot normally? It is likely that the new RAM is not compatible. Exactly what make and type of RAM did you add? And if instead you were trying to add RAM to make a total of 64GB of RAM, the specs for the 5770 state that 32GB of RAM is the maximum.
AdrianG001
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December 29th, 2022 22:00
Perform a hard reset.
Turn off the computer.
Disconnect the AC adapter or power cable from the computer, and remove the battery (for Dell laptops with removable battery).
NOTE: For Dell laptops that have a nonremovable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC).
For Dell laptops with removable batteries, see the User Guide for your Dell laptop for step-by-step instructions to safely remove the battery.
NOTE: On select Dell Latitude laptops, try to recover the laptop using the forced ePSA method from a POST or boot failure. To learn more, see the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
Disconnect all devices such as USB drives, printers, webcams, and media cards (SD/xD).
Press and hold the power button for 15 to 20 seconds to drain residual power.
Connect the AC adapter or power cable and the battery (for Dell laptops).
If your Dell computer can turn on but is unable to boot into Windows, identify the symptoms and follow the appropriate troubleshooting guide.
If your Dell computer is not able to turn on, follow the troubleshooting guide for no power symptom