Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Thank you for letting us know about the driver. For now, just keep the previous version installed. I am going to let our engineering team know about this issue. Thank You.
Yeah, It was working with the previous version after updating it the speakers stopped working. So I decided to download the previous version of the driver and it started working. I updated it again to check if it is compatible but it still wasn't compatible.
Discovered the same thing, was able to roll the driver back in Device Manager and sound was restored. Reported this on Tuesday through Dell Support WhatsApp chat.
Talorc
1 Message
3
January 5th, 2021 18:00
I had the exact same issue, the workaround is rolling back Realtek drivers from 6.09 to 6.08 to fix the issue.
DELL-Cares
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27.6K Posts
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December 10th, 2020 04:00
DELL-Cares
Moderator
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27.6K Posts
1
December 10th, 2020 04:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Cares
Moderator
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27.6K Posts
1
December 10th, 2020 04:00
Vishu Reddy
6 Posts
1
December 10th, 2020 04:00
After updating it, the speaker doesn't work. There is no sound.
Vishu Reddy
6 Posts
0
December 10th, 2020 05:00
Okay, Thank You.
DELL-Cares
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27.6K Posts
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December 10th, 2020 05:00
Vishu Reddy
6 Posts
0
December 10th, 2020 05:00
Yeah, It was working with the previous version after updating it the speakers stopped working. So I decided to download the previous version of the driver and it started working. I updated it again to check if it is compatible but it still wasn't compatible.
SportsPhotoGuy
3 Posts
0
December 10th, 2020 06:00
Discovered the same thing, was able to roll the driver back in Device Manager and sound was restored. Reported this on Tuesday through Dell Support WhatsApp chat.
Atari303
1 Rookie
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4 Posts
0
December 13th, 2020 21:00
I also have this issue, except rolling back the driver does not fix the problem.
DELL-Cares
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27.6K Posts
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December 13th, 2020 22:00
Hi, I would also like to check if you have updated the BIOS and also performed complete Windows updates.
DELL-Cares
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27.6K Posts
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December 14th, 2020 00:00
Hi,
I have replied to you via private note.
Kavyashree
Vishu Reddy
6 Posts
1
December 14th, 2020 00:00
Try downloading and installing the previous version from the dell website
Vishu Reddy
6 Posts
0
December 14th, 2020 00:00
Hi, My bios version is 1.4.4 which is the latest version for my laptop right now. And yeah I always keep my windows up to date.
trickylion27
1 Message
0
March 5th, 2021 09:00
how do I revert back to the previous versions of these