At the beginning of the year I bought the laptop. It keeps randomly keeps going into sleep mode and it's making me furious as it is interfering with my work!
I've had the laptop in for checkups at the store wherr I bought, but they update the BIOS every single time and the problem keeps popping up.
I have tried changing all my sleep settings to NEVER, updating driver, I've basically tried EVERYTHING. I've also been on the phone with DELL South Africa for almost 2 hours. The guy did some stuff but it did not seem to have worked.
PLEASE HELP ME WHAT IS MY NEXT OPTION!?
I had the same exact problem. I just found the solution.
On the back of your laptop, there is 7 digit number called service number or tag number https://www.youtube.com/watch?v=sDPVSHHN-SY
Then go to the support tab here on dell's website. Under Support, choose Product Support
Then enter the service number, it will specify info based on your laptop
Then go to Drivers & Download, scroll down, and you will find some drivers (some are urgent) you need to download and update your laptop with