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June 3rd, 2018 12:00
Dell Inspiron 17 5755 Whitelisting Question
Hello, I would like to know if Dell has a whitelist for Wifi adapter cards that use the mini pcie in this laptop. I need to know so that I can replace the wifi card as mine is malfunctioning and I am using a slow usb dongle at the moment. Any information given is useful.
Thanks in advance to all responders!
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jphughan
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June 3rd, 2018 13:00
UPDATE: According to the Inspiron 5755 Specifications document here, you have an M.2 slot for WiFi, not an mPCIe slot. Additionally, I forgot that having a "5" as the last digit in your model number means your system uses an AMD processor and therefore a non-Intel chipset. In that case, Intel WiFi cards may not work. Long ago my wife had a Dell Studio 14z that used an Intel processor but an NVIDIA motherboard chipset, and I tried 3 different Intel WiFi card models, none of which ever worked. They either weren't detected at a hardware level or Windows couldn't start the device properly even after I tried installing the drivers multiple ways (I'm an IT pro). I finally gave up and considered that perhaps Intel WiFi wouldn't work on an NVIDIA chipset, so I bought an Dell Wireless card that used a Broadcom chipset instead. It worked perfectly right away. You might have to do the same, but since I don't follow Dell Wireless cards, I don't have a specific recommendation to make for you on that front. But make sure it's M.2 rather than mPCIe!
jphughan
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June 3rd, 2018 13:00
I have upgraded WiFi cards in many Dell PCs across virtually all of their model lines over a span of more than a decade, and I have never once seen a Dell system that had a WiFi card whitelist like some other vendors do. If your system has an mPCIe slot rather than the newer M.2/NGFF slot (are you sure about that?), then I would recommend the Intel Wireless-AC 7260HMW. The "HMW" is what signifies mPCIe since that card is also available in M.2/NGFF format (where it's called the "NGW"), but also make sure you get the Wireless-AC version, since Intel also made a Wireless-N 7260HMW that as the name implies doesn't support 802.11ac. I have no idea why Intel chose to use the same model number for two different cards with radically different capabilities.
If you DO have an M.2/NGFF slot instead of an mPCIe slot, I would consider either the Intel 8265 or the even newer but harder to find (at least from reputable sources) Intel 9260.
Average12
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June 3rd, 2018 14:00
Yeah, I opened it up and checked. It was an m.2 slot, sorry about that. Also, the Wifi card installed is Intel; however, I will go with Amd just in case.
Thanks so much!
jphughan
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June 3rd, 2018 14:00
AMD doesn't make WiFi cards, but if you already have an Intel card, then maybe that old incompatibility no longer exists, in which case I would recommend the 8265 or 9260, both of which are great cards. You do NOT want the 9560, which requires certain components to be built into the CPU.