Dell Inspiron 5759 issues with Intel 520 Graphics Driver

Question

I am having an issue with a Inspiron 5759. Service tag is (Service tag hidden) Every time the Intel HD 520 graphics driver is installed, I get the chime that Windows makes that something has been unplugged, I get a black screen, and the only thing I can do is cast to another screen. The only screen detected is the monitor I connect to. I can rollback the driver to the Microsoft Basic Display Adapter, but if I connect to the internet, Windows 10 automatic updates will eventually install the driver. I have tried several different drivers from different years from both Intel and Dell's website, ranging from 2016-2019, including the one from last month, January 2019. I have browsed through these forums and tried every 'solution' that is listed and still cannot find a solution that works.  I did a fresh reload on a brand new HDD, as soon as automatic updates run, it will black screen.  I installed DDU, ran this software program and did a fresh install of the driver, this didn't help. I changed the power setting in advanced power settings to Maximum Performance under the Intel Graphics settings, this didn't help.  I attempted to edit the registry so that I would no longer download the driver, this didn't help.  I called Dell support, they wanted $239 to get it back into warranty and help with the issue. (SHOULDN'T HAVE TO DO THIS)  I KNOW for certain it is the driver, because anytime a version of it is installed from Dell's or Intel's Website, I immediately get a black screen.  Is there something I am missing? Or is it possible to keep the driver from installing and causing the black screen?    Thanks,   -Matt

CHART999 · Answer

Hi

Did you ever get a fix for this as I have the exact same issue. Inspiron 5759 does not recognize the on-board display no matter what version of the Intel 520 driver I use, old or new. Will work when using the MS basic driver but then I obviously lose the ability to run an extended screen.

Been pulling my hair out for week with this one!

Thanks,

Chris

Matteragon · Answer

Sadly I did not. I had to disable to driver in device manager. If you uninstall automatic updates will detect it is not there and reinstall it and black screen again. Work on laptops and have seen nothing but issues out of these model dells, believe I had 3 of this exact same model in the shop at one time. Seems to me that this is a 'lemon' series of laptops and I wouldn’t recommend these to anyone. If you find a solution let me know because I never could.

Mary G · Answer

You must use Dell drivers for laptops. They are customized for your motherboard. Do NOT use Intel drivers. They will not work correctly. There is a new 2019 driver available at https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-17-5759-laptop/drivers

CHART999 · Answer

The only drivers I have used are Dell, but the problem persists.

MLD2 · Answer

I have the same issue.  I bought 2 of these laptops.  Mine has the black screen but the other one is ok no matter what driver is installed for it, the original or the updated ones.  I assume this adapter cannot be replaced or I would do that.  No solution after trying all of the fixes I could find.

Acitycomp · Answer

I have been an IT Tech for 24 years, and I have this problem with a unit in my shop. Dell should replace these boards because I feel this is a hardware issue on the motherboard. It's now 2023 and no fix. Be better Dell.

Inspiron

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