Dell Keyboard Mapping

Question

Hi All,  I am facing some issue with random keys - Left Ctrl -> Ctrl + Up Right Ctrl -> Ctrl + Shift + Num * Right Shift -> Ctrl + Shift + Num * I havent installed any softwares for key mapping. Also, i have tried resetting the keyboard preference, sticky key option. Lastly, i have tried reinstalling Windows 10 from scratch, but none of these helped. Also, this is a new keyboard which was changed by dell official 6 months ago. The warranty period for the same was only 3 months. Please advice.

DELL-Cares · Answer

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

AdrianG001 · Answer

What is the current OS installed on the system?

Check the keyboard layout and ensure it is set to English - http://bit.ly/1bAbmUd

Update the BIOS - http://dell.to/1U7TiXG - restart the system and check again.

Create a new local admin account and check - http://bit.ly/1JoFhcw

Restart the system in safe mode and check - http://bit.ly/1LHcO2c

Inspiron

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