7 Posts
1
78203
Dell Laptop will not turn off! (Black Screen) Inspiron 5577
I've seen this issue posted on the web, but no one can say what is going on.
I purchased this Dell Laptop back in Febuary of this year. In March I began having this issue where suddenly the keyboard will stop working. I click on shut down and it hangs on a black screen and will not turn off. Only solution is to pull the battery from under the laptop and when I turn it back on it works just fine. Last time I contacted tech support and they updated the bios and cleaned the registry.
The issue didn't happen until now November 9th this issue just happened again. I would really like the know exactly what is going on with this laptop. It is less then a year old and it shouldn't have these problems.
My Laptop is the Dell gaming Inspiron 5577.
I would like to know other people who have this problem and I would like Dell to investigate this issue and fix it.
Thanks
Mary G
4 Operator
4 Operator
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20.1K Posts
0
November 9th, 2018 15:00
To turn off a frozen laptop just press and hold down the power button until all the lights and sounds go off. It can take 30-60+ seconds to shut off. No need to remove the battery.
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
0
October 31st, 2023 21:01
Helpful video:
charmedangelin
7 Posts
0
November 9th, 2018 16:00
It's the same issue here, but no solution was found.
https://www.dell.com/community/en/conversations/laptops-general-locked-topics/brand-new-dell-inspiron-15-7000-wont-turn-off-stuck-on-black-screen/647f692ff4ccf8a8de632fb9
(edited)
charmedangelin
7 Posts
0
November 9th, 2018 16:00
I tried that, but the laptop would not turn off. I would like to know why the keyboard all of a sudden stops working, but the mouse works fine. However when I hit shutdown it won't shut down. The screen will go black and the keyboard lights are still on.
I don't know if this is a bug of sorts or something hardware related.
Samandar
1 Message
0
January 26th, 2020 12:00
THANK YOU for your post! I just encountered this same problem with an Inspiron that's been trouble free for the past 7 years. It would never have occurred to me to remove the battery to fix it, but I followed your advice and it worked like a charm. You're a lifesaver!