@thedavegray wrote: Hello, I'm trying to create a recover USB drive for my Dell Precision M6800 laptop but neither my service tag or express code is being accepted. The error message (in red) says "No OS images for the tag. though images exist for the product". I can see that both the tag and code are correct as I can see them in the "My Products" section of Dell support. Any idea why the OS recovery is not detecting my laptop, Couple of mitigating factors: 1. The laptop is now out of warranty since 2018. 2. It's not a Inspiron, the drop down list above does not have an option for "Precision"
Hello, As I said originally, neither my service tag and express code are accepted by the "Start Recovery" screen of the Dell OS Recovery Tool. Not sure how I'm supposed to re-install Windows now. Thanks
Hello, The laptop was originally Win8 (Pro) but was upgraded (via Dell) to Win10 (pro). I only have the installation media for Win8 on DVD but I have all the Win10 related keys on DVD covers etc. I have basically replaced both the HDDs so want to bring the machine up to the latest version of Windows. Thanks
@thedavegray wrote: Hello, As I said originally, neither my service tag and express code are accepted by the "Start Recovery" screen of the Dell OS Recovery Tool. Not sure how I'm supposed to re-install Windows now. Thanks
On another PC, download and install Media Creation Tool.
Create USB drive with installable Windows 10.
Boot into the USB drive and install Windows 10 on this laptop. At the step where it asks for a product key, skip it. After Windows installs, go online by using Ethernet cable to connect to your router and activate Windows 10.
That's what I did for a Lenovo laptop that I bought on eBay. Its hard drive was wiped.
Ok so slight update. I have found the original Win8 (Pro) DVD as supplied by Dell and installed this onto the laptop all fine. I really want this to be running Win10(Pro) which was a free upgrade when Win10 came out.
So I think I have two choices:
a) Keep attempting to get this "OS Recovery" tool working with my keys and then install Win10.
b) See if there's a way to upgrade Win8 to Win10 via Dell.
An engineer who replaced the motherboard in this laptop said the Windows key is tied to the motherboard, so there's should be no reason I cannot get an update from MS/Dell. Not sure if that is true or not.
This is basically my original question. I am on another PC, I've downloaded (no problems) The OS recovery tool but neither my service tag or Express code are recognised. I would add that I can get either of these values by logging into my account on Dell (My Products) and copy/paste either of these values - same result.
This is basically my original question. I am on another PC, I've downloaded (no problems) The OS recovery tool but neither my service tag or Express code are recognised. I would add that I can get either of these values by logging into my account on Dell (My Products) and copy/paste either of these values - same result.
The Media Creation Tool is from Win 10, not a Dell recovery image. The Media Creation Tool will download and create install media for Win 10. The reason you can't download the Dell version is that image is for Win 8.1.
The license for Win 10 is kept online and once a system has been upgraded and activated, the original license for 8.1 is no longer necessary.
A Windows 10 Recovery drive would also work if your current install in functional. The is made using the Win 10 utility and not just made for Win 10, in case there is any confusion.
Ok so slight update. I have found the original Win8 (Pro) DVD as supplied by Dell and installed this onto the laptop all fine. I really want this to be running Win10(Pro) which was a free upgrade when Win10 came out.
Go online and make sure that Windows 8 is activated.
Once Windows 8 is activated, make an image backup of your hard drive. At the very least if the next step goes wrong, you won't have to re-do the Windows 8 installation.
Boot into the USB drive created by Media Creation Tool to do an upgrade using it to Windows 10. This should give you the free upgrade to Windows 10 that you want.
nyc10036
4 Operator
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5.6K Posts
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April 20th, 2019 09:00
What OS is on the laptop now?
What OS did it have originally?
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Saltgrass
4 Operator
•
4.3K Posts
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April 20th, 2019 09:00
A recovery drive you can make from within Win 10 is basically the same as the Recovery Image I downloaded for one of my systems.
If you are downloading to the system you want the image for, it should just download But as mentioned, it may depend on the original OS.
thedavegray
26 Posts
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April 21st, 2019 03:00
thedavegray
26 Posts
0
April 21st, 2019 03:00
nyc10036
4 Operator
•
5.6K Posts
0
April 21st, 2019 08:00
On another PC, download and install Media Creation Tool.
Create USB drive with installable Windows 10.
Boot into the USB drive and install Windows 10 on this laptop. At the step where it asks for a product key, skip it. After Windows installs, go online by using Ethernet cable to connect to your router and activate Windows 10.
That's what I did for a Lenovo laptop that I bought on eBay. Its hard drive was wiped.
.
thedavegray
26 Posts
0
April 22nd, 2019 02:00
Ok so slight update. I have found the original Win8 (Pro) DVD as supplied by Dell and installed this onto the laptop all fine. I really want this to be running Win10(Pro) which was a free upgrade when Win10 came out.
So I think I have two choices:
a) Keep attempting to get this "OS Recovery" tool working with my keys and then install Win10.
b) See if there's a way to upgrade Win8 to Win10 via Dell.
An engineer who replaced the motherboard in this laptop said the Windows key is tied to the motherboard, so there's should be no reason I cannot get an update from MS/Dell. Not sure if that is true or not.
Thanks
thedavegray
26 Posts
0
April 22nd, 2019 02:00
This is basically my original question. I am on another PC, I've downloaded (no problems) The OS recovery tool but neither my service tag or Express code are recognised. I would add that I can get either of these values by logging into my account on Dell (My Products) and copy/paste either of these values - same result.
Saltgrass
4 Operator
•
4.3K Posts
0
April 22nd, 2019 08:00
The Media Creation Tool is from Win 10, not a Dell recovery image. The Media Creation Tool will download and create install media for Win 10. The reason you can't download the Dell version is that image is for Win 8.1.
The license for Win 10 is kept online and once a system has been upgraded and activated, the original license for 8.1 is no longer necessary.
A Windows 10 Recovery drive would also work if your current install in functional. The is made using the Win 10 utility and not just made for Win 10, in case there is any confusion.
nyc10036
4 Operator
•
5.6K Posts
0
April 23rd, 2019 07:00
Go online and make sure that Windows 8 is activated.
Once Windows 8 is activated, make an image backup of your hard drive. At the very least if the next step goes wrong, you won't have to re-do the Windows 8 installation.
Boot into the USB drive created by Media Creation Tool to do an upgrade using it to Windows 10. This should give you the free upgrade to Windows 10 that you want.
.