Downloading ISO from Recovery Tool NOT Working

I have the same problem in a slightly different form. Here's my understanding.

As long as you stay within your factory-installed system, you won't have any problems.  But once you attempt any kind of reinstall, you'll be stuck.  Dell has sent out a BIOS update that I think is directed at this problem, but it's in the form of a .EXE file and so it's not obvious how to install it without Windows already running. People who have installed that update probably never see the problem and so they doubt if it exists.

I checked for all updates, and my BIOS is on the latest version. I am at a loss for this.

Yeah, same here on the two laptops. I actually tried downloading this image from my Dell Inspiron, a Dell Latitude, and even an HP laptop, and all get the exact same error.

If goes through Step one no problem and validates whatever it says it downloaded. Then, it moves to Step 2 or 9, and just sits and sits and sits, then finally times out stating a problem on the backend.

The BIOS explanation was admittedly a shot in the dark.  I figured that a BIOS  problem was the likely cause of these problems with recovery, because what else could influence what happens between clicking on the recovery image (after Start-F12) and the recovery process getting underway? I certainly hope Dell figures this out.

By the way, the problem has two manifestations.  One happens when  you boot from a recovery image on a USB stick via Start-F12.  The other happens when you use Support Assist OS Recovery.  I would guess that both mishaps have the same cause.

By the way, when investigating these problems. I use two laptops sitting next to each other.  One is the Inspiron; the other is a laptop I'm using for web conversations on the subject.  It's very difficult to have those conversations on the machine I'm trying to repair.

Yeah, downloading files 1-9 is usually no problem.  It's file 10 that's the killer. I did manage to download it after a number of unsuccessful tries.  I then began the restore -- which bombed after about 90 minutes with that error message to the effect of "We goofed -- sorry! We're working on it."

Sorry, I meant Step 2 OF 9. So I only get the 1st step successfully, but can't tell what the heck that is.

The one comfort I can offer you is that if you do manage to download everything and start the actual recovery, after an hour or so of grinding away, you'll almost certainly run into the same error that I and several others have reported, and you'll get no further.

The unfortunate thing is that Dell Tech Support keeps coming back with the same recovery procedure that doesn't work, at least under these circumstances.

Clearly, Dell has some work to do.

Yeah, I think I'm just going to return this laptop and go with the more expensive, different brand that I had an option for. It's VERY unfortunately, because Dell Support used to be top notch, and one of the best in the business. Now, it has gone downhill for Consumers over the past few years.

Enterprise help is still top-notch. I wish THOSE people were the ones also helping the Consumer line. We would have so much better support, and things would be done the 1st time you contact them, instead of dragging on and on and on, and not having any resolution in site, whatsoever.