Your hard drive has failed - you will need to replace it. If you need a recommendation, post the full system model number (Inspiron 3521, N5110, etc.).
We need to reseat the hard drive and then run the test on the hard drive again. Reseat the hard drive if you are comfortable in doing so.
I would recommend you to run diagnostics on the computer.
Restart the computer and press F12 to enter the Boot Menu.
When the boot device list appears, highlight Diagnostics and press Enter
The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition
Press any key to continue
Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to run -
Express Test: Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
Extended Test: Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
Custom Test: Tests a specific device. You can customize the tests to be run.
Symptom Tree: Allows you to select tests based on a symptom of the problem you are experiencing
When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen
ejn63
10 Elder
•
30.7K Posts
0
July 23rd, 2020 05:00
Your hard drive has failed - you will need to replace it. If you need a recommendation, post the full system model number (Inspiron 3521, N5110, etc.).
AdrianG001
4 Operator
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4K Posts
0
July 24th, 2020 06:00
This error message is for the hard drive.
We need to reseat the hard drive and then run the test on the hard drive again. Reseat the hard drive if you are comfortable in doing so.
I would recommend you to run diagnostics on the computer.
Express Test: Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
Extended Test: Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
Custom Test: Tests a specific device. You can customize the tests to be run.
Symptom Tree: Allows you to select tests based on a symptom of the problem you are experiencing
When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen
Please make a note of the error message.