Error message, Intel Optane Memory Pinning, #2

I have the same problem on a Dell Inspiron that is a month old. Dell wants to charge $300 to fix it. Ridiculous! Let me know if you find a way to resolve it.

Responses(1)

TheGrandCanyonState

16 Posts

0

October 5th, 2019 12:00

@Frustrated Dell @Barndog17

Are you still having issues with your error message? Do you have Intel Optane Memory? If this response is not related to your error message, please submit a new post with the details of your error message &/or a (cropped) screen shot of your error message.

If you don't have Intel Optane Memory & you get the following error message:

Intel Optane(tm) Memory Pinning: Unable to load DLL ' iaStorAfsServiceApi.dll ': The specified module could not be found.

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CONTENTS OF POST:

[1] Solution [2] Error Message [3] Details about my experience with this issue

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[1] SOLUTION

STEPS TO RESOLVE ISSUE "Intel Optane(tm) Memory Pinning" | Unable to load DLL ' iaStorAfsServiceApi.dll '

UNINSTALL Intel Optane Software

Start >> Type: Control Panel >> Launch Control Panel >> Programs and Features >> You should see a specific Intel Optane Software Component >> Click on Intel Optane Software >> Click Uninstall >> Restart PC

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[2] ERROR MESSAGE: Intel Optane(tm) Memory Pinning: Unable to load DLL Unable to load DLL ' iaStorAfsServiceApi.dll ': The specified module could not be found.

(screenshot of error message)

Intel Optane(tm) Memory Pinning Unable to load DLL iaStorAfsServiceApi.dll

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[3] Details about my experience with this issue

My error started on 29-AUG-2019 after a bigger/longer Windows or Dell update.
MY SYSTEM SPECIFICATIONS:
Dell Inspirion 17 5000 Series.
Windows 10 Home.
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz;
Installed memory (RAM): 16.0 GB; System type: 64-bit Operating System, x64-based processor

FYI... My Dell laptop doesn't have Intel Optane Memory:No Intel Optane Memory on my PC
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Note: The resolution above applies to DELL PCs without Intel Optane Memory. If you have Intel Optane Memory, visit :

https://www.dell.com/community/SupportAssist/Intel-Optane-tm-Memory-Pinning-can-not-load-the-file-li...

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