3 Apprentice

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591 Posts

September 1st, 2022 00:00

Hello,

try a diagnostic boot with the laptop powered off hold down fn and press the power button.

4 Operator

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4K Posts

September 1st, 2022 00:00

If the function keys are not working, the problem may be you have a function lock or F-Lock key that needs to be toggled. The F-Lock key is used to turn on or off the F keys ( F1 through F12 ) or secondary functions of the F keys. Some keyboards may label the F-Lock key as the Fn key

1 Rookie

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9 Posts

September 6th, 2022 19:00

Thank you.  I tried this but maybe because I have a desktop .. it didn't work.  I had to toggle it by hitting the ESC key and the FN key at the same time to get F12 to work.

1 Rookie

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9 Posts

September 6th, 2022 19:00

Thank you.  On my keyboard, the ESC key has a picture of a lock on it with the letters "FN".  I had to hit the ESC/FN key at the same time as the other FN key that is near the ALT key to toggle. After doing that I was able to use F12 successfully.

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