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February 23rd, 2019 14:00
Factory reset 7577 laptop will not boot
I factory reset my Inspiron 7577 laptop and now it's stuck on an endless loop of restarting on the setup screen.
After I click "next" on the timezone configuration the following screen reads "Why did my PC restart?" and tells me theres a problem and to plug in wifi or ethernet. After I click "next" It's goes to a "just a moment" loading screen and just restarts back to the timezone configuration screen.
Is there anyway I could get my $1200 laptop to do the bare minimum of starting up? This is getting ridiculous.
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Azot
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February 23rd, 2019 15:00
Robert P (retired)
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February 25th, 2019 08:00
Hi azot,
Thanks for posting. Apologies that your system is not performing as expected.
Please review this information from the Dell knowledge base as it may be helpful to resolve your issue:
Reset or reinstall Windows 10 on your Dell computer
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.