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January 30th, 2020 06:00
Factory reset laptop, cannot install Windows
Dell Inspiron 14 5485
I was having boot issues so I attempted to factory reset the laptop.I got a BIOS error saying that it could not find boot media. The Dell Support Assistant tried to reformat the SSD and restore the factory image but it failed to apply image. Now I'm stuck on the screen above in the imgur link and I cannot even turn the laptop off, even when the power button is held down.
Clintlgm
3 Apprentice
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1.5K Posts
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January 30th, 2020 11:00
https://www.dell.com/support/article/in/en/indhs1/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en
https://www.youtube.com/watch?v=fhn6spVr-QQ
DELL-Cares
Moderator
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27.6K Posts
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January 31st, 2020 00:00
Hi Mitchell,
Shalvi here. Just checking if your system is working fine after the troubleshooting we have done. Let me know if you need any further assistance from us. I will be happy to look into it.
Thanks.
Dell-ShalviD
DELL-Cares
Moderator
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27.6K Posts
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February 1st, 2020 00:00
Hi Mitchell,
I hope you are well.
We haven't heard from you. I will go ahead and close this case now. However, if you need any assistance in the future you can ping us here.
It was nice working with you.
Thanks.
Dell-ShalviD