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1 Message
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5278
June 27th, 2019 13:00
Fingerprint reader unresponsive after BIOS update
I have an Inspiron 14 5000 (5482) 2-in-1 with Intel Core i3, 4GB RAM and 256GB SSD.
Today I saw an update for the BIOS (ver. 2.3.0, mine was 2.2.0) and decided to install it. No problems during installation, everything was normal until I tried to login after the reboot. The fingerprint scanner did not detect my fingerprint at all, as usually I'd at least get the "your device did not recognize you" message.
I logged in with PIN and checked Device Manager: the Goodix fingerprint driver was normal but (as I found out later) the System controllers > Intel(R) Software Guard Extensions Device was missing. Windows Hello was normal, my fingerprint data was still there but it couldn't read mine or add new ones. Checked BIOS settings for the Intel SGX settings and they were already Enabled.
After racking my brain for an hour, I decided to just revert to the previous BIOS version (2.2.0) and voila, the fingerprint reader was back to normal. So, it's either a problem with just my system, or with the BIOS update itself. Wondering if others have had such an issue before, and if yes, well BIOS reversion worked for me.
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R.Ray
3 Posts
0
July 4th, 2019 07:00
The driver update suggested above does NOT work. Dell needs to sort out BIOS releases especially when they affect security.
Dell-SreejithR
6 Operator
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3.4K Posts
0
July 4th, 2019 09:00
Thank you for your message. This issue has been escalated to the BIOS team. The temporary fix, for now, is to downgrade the BIOS to version 2.2.0.
The BIOS engineering team is working on a BIOS update. A new BIOS 2.4.0 will web posted at the end of July 2019 to prevent the issue from happening.
philippe1965
2 Posts
2
July 5th, 2019 04:00
I downgraded the Bios back to v.2.2.0, the Goodix sensor reappeared in the Device Manager, I reinstalled the latest Goodix driver, and it works again.
Hard lesson learned: never ever install updates/upgrades so soon after they are released.
Mattyelle1
1 Message
0
July 17th, 2019 16:00
Same issue here on Dell Inspiron 14 5482....3 weeks later. Dell push an update now! End of July is unacceptable! Just push previous BIOS if time is needed...100% of 5482 laptops seemed to be affected and likely others.
I just purchased for fingerprint incorporated into power button and it's already bricked by the OEM! Not looking good Dell. Get to the bottom of this and make sure it doesn't happen again...my faith in your company has taken a hit
vostro5481
3 Posts
0
July 19th, 2019 12:00
Dell published today a new version of the BIOS(2.4). I've tested it on my machine and for now, everything looks ok.
omar98
1 Message
0
July 21st, 2019 12:00
Yep works great!!
robert p
6 Operator
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9.4K Posts
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July 22nd, 2019 03:00
Glad we were able to resolve your issue. Should you need additional assistance, please feel free to reach out again. Thank you.
pepper_01
1 Message
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July 29th, 2019 07:00
Sherra S
1 Message
0
July 29th, 2019 12:00
Same thing here after update. Remote support couldn't fix it (they didn't even try BIOS update), then escalated request, THEY couldn't fix it either. I was told it was a hardware issue and my computer had to be sent into the repair depot to have the fingerprint sensor replaced. FOUR WEEKS my computer was there...part was back-ordered, blah, blah, blah. Got it back, fired it up, and it's STILL not working. That's when I found this thread. Just installed the new updated that was released while it was out at the depot...STILL not working.
recongyrene
2 Posts
0
December 31st, 2019 07:00
BIOS version 2.5.0 the reader is also not working.Its a trap dont update
recongyrene
2 Posts
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December 31st, 2019 07:00
BIOS version 2.5.0 its not working again
olsamuel
1 Rookie
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2 Posts
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2 Points
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September 28th, 2024 17:42
Same on Latitude 5411, have not downgraded, waiting for Dell.
Krinya
1 Rookie
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2 Posts
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2 Points
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September 29th, 2024 10:13
@olsamuel Same on Latitude 5540. I have the 1.16.0 BIOS, cannot downgrade, reasoning from dell is: "After 1.12.0, downgrading is not doable caused by security reasons"