G15 5520, SHUTS DOWN-without warning

Question

Problem- laptop will always shuts down without warning after logging in the windows but I can still use the f2 and f12 to check the diagnostics and bios during the start up session.

But it says no problem and I'm quite confused because I didn't change any hardware and always update to the latest version from dell website.

By the way, this problem is not that critical to me yet cuz every time I've tried starting it like 3-4 times, it won't suddenly shut down and seems like it fixed.

But, unfortunately the problem happens too on the second day, and I wish to fixed this problem before it becomes more critical until I cannot do my assignment.

AdrianG001 · Answer

I apologize for this inconvenience caused, Since you’re experiencing system shut down, do you also notice system heating while playing the Games or using the computer normally. The battery indicator message should display on your screen. Below are the following steps mentioned to isolate the issue with your computer.

1. Please shut the computer down, Disconnect external peripherals ( Like Printers , scanners , USB media/ HDD , optical media)

2. Remove the Battery and disconnect the AC Adapter and make sure nothing is connected

3. Press and hold Power button for a minute which will release the flea power present inside the computer

4. Perform a Diagnostics on the computer by pressing and holding the Fn key and Powering on the computer which will initiate the Pre- Boot System Assessment

5. Perform the test which will take 10-15 minutes and check if you notice any error message once the test is completed

6. Restart the computer after the test is completed and install the following drivers from Dell’s Support website

NAOFUMI · Answer

The second problem I've found out is that, the sleep mode is not functioning at all, after selected sleep mode the screen will suddenly blackout and went back.

Inspiron

G15 5520, SHUTS DOWN-without warning

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