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October 13th, 2018 18:00

G3 17 3779 Windows 10 freezing very often

I bought this laptop very recently, and already 3 times the PC froze completely, no mouse movement, and I have to force power off by holding down the power button. I did a memtest and it doesn't say anything. So far it always happened in the browser, but I can't say if it's related. What should I do?

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5 Posts

November 11th, 2018 11:00

Same problem with my G3. it freezes while plugin (Charging). Worse laptop in the world

7 Posts

November 14th, 2018 20:00

Its not Dell actually, its Intel processor that is suffering from C-State bug, there are millions of computers out there with Skylake processors. https://www.pcworld.com/article/3021023/hardware/how-to-test-your-pc-for-the-skylake-bug.html

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November 17th, 2018 06:00

Yah, same here. I don't know if it's the Skylake bug or what but mine freezes once and a while. It happened when I first got the computer a few times. I spoke with tech and they said it was from Windows updates. It didn't happen again until a couple days ago. Mine seems to freeze when I'm steaming. It's not exactly "complex" or processor demanding but maybe it is the bug and updates. I'm not sure what it is but it "feels" more like Windows than the computer, if that makes sense. 

3 Posts

November 19th, 2018 00:00

Exactly the same symptoms. Freezes randomly, screen on but no mouse pointer or other activity. Sometimes it froze while I was using it (mostly browsing) and others it was just sitting on its' own idling or downloading in the background and I just found it frozen. Intervals and occasions seem completely random. A quick and dirty fix is to remove and then reinsert power supply cable. This restores computer to completely normal operation. But it's extremely annoying and eventually the power supply socket will wear out. Hope Dell can figure this out.

4 Posts

January 3rd, 2019 15:00

I disagree.
It can freeze while its idling. CPU is doing zero operations.

4 Posts

January 3rd, 2019 15:00

Same problem here since day one as well ! At first it was sometimes, like once a week and random and i was always like ... what the hack, it's brand new, expensive and its Dell. Now its like 10th times in a week with 4 freeze today with PC idling. I can't take it anymore. I do business OK DELL FIX IT !!!!

2 Posts

April 27th, 2019 02:00

I have the exact same problem G3 3779 i5 8300h gtx 1050ti 16GB RAM. When I open more than 10 tabs in Chrome, everything freezes and I have to close the lid so it goes to standby and then open it and it will run normally for a few minutes. Imagine the embarrasement of this happening on a business meeting!!!

1 Message

May 10th, 2019 05:00

I have this exact model and have it working fine.  Let me share what I've gleaned from several forums over the past few months, what I've tried, and what is working for me now.

 

Write down what you are changing in case you need to undo your settings and restore to defaults.  I didn't break your machine by offering these suggestions - I'm simply offering some alternatives because, like you, I was desperate. 

 

Make sure you have all your BIOS and driver updates before starting.

 

1.  THIS REALLY HELPED:  Change from a Bluetooth to a corded mouse.  Actually sped up my machine too.

 

2.  Disable C-States in BIOS (I think it's under the 'Performance' tab when you enter BIOS - just look around. There is a checkbox that you un-check, then save and reboot).

 

3.  Disable/Spoof "Turbo Boost" into not activating:  https://superuser.com/questions/627665/how-to-disable-intel-turbo-boost-on-my-dell-laptop-with-i5-processor

 

4.  Try setting Windows 10 Power Management to these values:

Cortana search box > Search on Power & Sleep Settings > (Related Settings) Additional Power Settings > (See Dell Power Plan activated) Change Plan Settings >  Change Advanced Power Settings > Power Options window:

a.  Turn off Hard Disk After:  Set all to "10,000" minutes

b.  Internet Explorer, JavaScript settings:  Set all to "Maximum Performance"

c.  Desktop background settings:  No changes

d.  Wireless Adapter Settings:  Set all to "Maximum Performance"

e.  Sleep:  Set all to "Never, Off, or Disable"  accordingly.  This means you may have to manually put your PC into sleep mode using the Win 10 menu and exit sleep using the on/off button on your laptop.  No big deal.

f.   USB Settings:  Set all to "Disabled"

g.  Intel Graphics Settings:  Set all to "Maximum Performance"

h.  Power Buttons & Lid:  No changes, or set the way you like

i.  PCI Express:  Set all to "Off"

j.  Processor Power Management:

      -  Minimum Processor State:  Set all to 15%

      -  System Cooling Policy:  Set all to "Active"

      -  Maximum Processor State:  Set all to 85%

k.  Display:  Set to your liking

l.   Multimedia

      -  When Sharing Media:  Set all to 'Prevent Idling to Sleep"

      -  Set all others to your liking

m.  Battery:  Set all to your liking

Select "OK" button when done to save your changes

 

5.  Disable the NVIDIA Drivers that may be conflicting with the Intel Video Drivers

Cortana search box > Search on Device Manager > Display Adapters > (right click) NVIDIA GeForce entry >  Properties > Disable Device (save settings by selecting "OK").  Don't delete the device, just disable it.  Your monitor resolution may change to 480 X 600 or something like that, just change it back to the Hi-Res settings you are using now using the normal method (right-click on desktop, etc., etc,)

 

6.  Activate more CPU cores:  https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-activated-all-the-processors/c3fcc1fe-1f44-4dc1-a8f6-676266454fc0

I set my number of processors to: 12.  You may not have to go that high.  I think 1 is the default.

 

That's it.  My Top 3 suggestions:  Disable NVIDIA drivers, use a corded mouse, disable C States in BIOS.

 

How I use my Dell:  Not a gamer; used for graphics (Illustrator, Photoshop) and business.

 

Good luck!  If all else fails, the unplug/replug power cord method always worked for me before I made all these changes.

1 Message

December 27th, 2019 15:00

Your suggestions could not help me either, the problem persists despite the Samsung 860 evo SSD. Too bad!

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