3 Posts
0
1214
April 30th, 2021 07:00
G3 3500 Audio issue: Cracking Audio not only in Windows
Hello,
I have an Issue with the Audio of an G3 3500: After an audio source ends, a cracking sound appears.
This happens in the factory Ubuntu with cable Headphones only and in Windows 10 only with the internal Speakers. Bluetooth is fine in all OS, as well as Headphones @ Windows and internal Speakers @ Linux.
BIOS is up to date, Windows drivers have been updated, Windows has been reinstalled 3 times. The internal Speakers were replaced 2 times, the system board once.
Has anyone a idea on how to fix this?
I'm losing my nerve with this cracking, not to mention the price I've for this Laptop and the amount of time I've spent into this issue (20 hours) which I could have spent so much better... Right now, I am frustrated and disappointed. (New Dell System? After that? Never again! Better spend 50 € more on an Asus which runs flawlessly)
Tonrar
3 Posts
0
June 9th, 2021 06:00
Hi AdrianG001,
thanks for your reply.
Since I wasn't able to find the native driver you mentioned (only 2 Realtek drivers and approx. 10 Microsoft drivers which confused me), here are the solutions which worked on my machine:
On Windows:
This post, solution from MELsunny @ 10-07-2017 06:00 PM
Or in Text: Winkey + R > run "Regedit" > navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0000\PowerSettings > modify entries: ConservationIdleTime to 1e 00 00 00; PerformanceIdleTime to 00 00 00 00; IdlePowerState to 03 00 00 00
On Ubuntu:
This post, solution from user1115995 @ Aug 12 '20
Or in Text: find the file "/etc/pulse/default.pa" > open it with sudo rights > find the line with "load-module module-suspend-on-idle" > comment this one out (line 116) with a # (so it says # load-module module-suspend-on-idle )
I found serveral similar problems with the audio chips of other Dell Laptops. I'm wondering if this is because of poor quality of the chips, lack of driver maintanence or due to savings on the audio components of Dell's Hardware Department...
Tonrar
3 Posts
0
May 21st, 2021 04:00
Three weeks after the first post, 2 weeks after the last community message, I start to feel a little bit lonely... (Problem is still with me, btw)
AdrianG001
6 Operator
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4K Posts
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May 21st, 2021 06:00
Your laptop would have have a Realtek audio driver pre-installed. Assuming that driver is still installed, switch to the Windows native audio driver to test the speakers.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 1 and 6.]