G5587 and RAM upgrade issue

Question

Hello,

Any G5587 user got RAM upgrade issue?

I tried two RAM module but the machine failed to detect it.

First one came from Crucial: http://www.crucial.com/usa/en/bls8g4s240fsd

Another one came from Kingston: https://www.kingston.com/dataSheets/HX426S15IB2_16.pdf

Machine failed to detect RAM module and failed to boot.

Did anyone upgrade RAM with G5587, which module is compatible with G5587?

KarmaNation · Accepted Answer

Hey bud, there's a known issue with XMP ram.. For some reason this system doesn't support XMP so any RAM with that feature will not work. Here is a link to ram that WILL work in this system

rickywk_ · Answer

Will dell fix it in later BIOS upgrade? I looking to buy this Kingston RAM, did it support G5587? https://www.kingstonmemoryshop.co.uk/kingston-kcp426sd8-16-16gb-ddr4-2666mhz-non-ecc-memory-ram-sodimm

KDelle · Answer

did u get a new Bios?

rickywk_ · Answer

Above Kingston RAM works with G5

rickywk_ · Answer

Dell haven't posted a new BIOS update, 1.2.1 is not working

rickywk_ · Answer

BIOS 1.3.0 is working with Kingston HyperX impact RAM module. Previously BIOS ver. is not able using this RAM module

Jimbo4 · Answer

YES, am having the same issue!!! My G5 is less than 30 days old, same with the Crucial RAM. I initiated service request to DELL to be told its the memory. I have spoken with Crucial who says its the computer - update the bios. Typical.

First set of RAM (going from 16GB to 32 GB) - black screen no boot. Returned and received second set. Same issue. Dell tech says update bios - and its the RAM that is bad.

So, I have just updated bios to the 1.3.0. I will be using the Crucial RAM for this attempt after the bios update. Will post results.

This is apparently a KNOWN ISSUE to Dell.

ADDENDUM: After the bios update, using the Crucial's Ballistix Sport 16GB DDR4 2666 SODIMM. I tried these combinations (per Dell Tech Support Instruction):

1st of 2 new. No Boot. light blinks 2 yellow 3 white repeating pattern - removed and replaced with

2nd of 2 new. No Boot. light blinks 2 yellow 3 white repeating pattern - put in 1st new filling both slots

Both New RAM in, No Boot. light blinks 2 yellow 3 white repeating pattern

Left 1 new in Slot 2, put Original RAM slot 1 (mix) - No Boot. light blinks 2 yellow 3 white repeating pattern - removed and replaced with Original RAM in Slot 2, put New RAM Slot 1: BOOT, with memory change. Error scan reveals only memory change. Reboots to Windows, but runs very slowly. System information reveals 24 GB of RAM (Original 8 GB PLUS New 16 GB). Runs like molasses. SLow. Unacceptable.

Return Original Ram to Both slots. BOOT to Windows with memory change message. Runs fast fast with original memory.

Am returning the Ballistix to Crucial

Thanks for the hint on the Kingston RAM.

rickywk_ · Answer

&#xa0;I mixed Hyper Memory and Kingston basic memory, so far no problem on slow speed.&#xa0;

thetechguy85 · Answer

I hope Dell can update their bios soon to fix Ram issue compatibility. I was close to returning the laptop to get an HP Omen only because I could not upgrade to Ballistics 16GB 8x2

thetechguy85 · Answer

I ordered a g-skill ripjaws 8GB 2666 CL19 and it works fine.

Honestly, it is worth the money upgrading to 16 GB model of the G5 15 because they come with 2x8 GB modules; Dual channel mode.

The 8 GB model only comes with one module and if you plan on gaming, single channel mode can hinder performance.

thetechguy85 · Answer

Ballistics 2 x 8GB kit now works with the new BIOS update. Ram operates at 2400 MHz on dual channel mode and not 2666 MHz because the kit is overclockable and Dell BIOS operates ram at stock speeds however, it does operate at a CAS latency of 16.

Ram does make a difference in gaming, about 5 to 10 FPS average increase compared to stock Dell ram.

Peniuras · Answer

8 gigs ram comes as 2x4gb in UK specs. **bleep** timings but factory dual channem

mshokrey · Answer

Can you confirm which Ballistics model is working and which bios version do you have. Also, I appreciate if you confirm if you have both of them working or no.

leafs_asd · Answer

I had the same problem when I tried to install the memory HyperX Impact 32GB DDR4 2400MHz SODIMMm, my BIOS versions was 1.3.0. After the update the BIOS for 1.6.0, it works. So, it's just to update the BIOS

phill-w · Answer

Is the HyperX ram faster than using 2666mhz CL19 in all circumstances?

Inspiron

G5587 and RAM upgrade issue

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