GPU fan not working

Question

I have an Inspiron 15 5570 laptop with i7-8550U processor and 4 GB AMD Radeon 530 graphics. So, here is my problem. A few days ago, while playing CS:GO the game crashed all of a sudden. I tried to restart the game, it ran for a minute or so, and then again crashed. Now i see that I'm facing this problem with every game. I checked the task manager's performance monitor, and it showed that the gpu is dropping the load suddenly. One of my friends suggested that maybe the gpu's getting too hot, that's why it is behaving in such a way. He insisted to check online for tools that show the various fans speeds and temperatures. I installed MSI Afterburner. I started the game again along with the application. Again the game ran for a moment and then crashed, and when the game had crashed, the gpu's temperature had risen to 90 degrees Celsius. It shows fan tachometer reading 0 and speed in rpm as 0 as well. So if I'm guessing right, the gpu's fan has stopped working. I wanted to know, if I could get the fan repaired at the service center and how much would it cost approximately. Thank You.

LSUFAN51 · Answer

I'm assuming windows 10 is on the system.....

Run Dell eSPA Preboot diagnostic to check the fan and other hardware within the system. You could do this by following steps in video below.

ePSA Pre-boot System Assessment (Official Dell Tech Support)

https://youtu.be/qeHNSxW7VSM

If there isn't an error code reported on the fan or any other hardware within the system.....

Please make sure latest windows updates are installed on the system.Type Settings onto the search box, select Update & Security and then 'check For Update'. Keep in mind some of the windows updates provide drivers and firmware for the fan and other hardware within the system.

If the latest windows updates are installed onto the system.....

Install latest Dell drivers onto the system by entering the service tag number (or use the option for Detect PC) onto the link below.

Support | Dell US

https://www.dell.com/support/home/us/en/04

I'd suggest selecting Detect Drivers in your Dell Product Support page.The Dell utility will automatically search for latest drivers ( Chipset & AMD Radeon 530) and firmware for the system.

LSUFAN51 · Answer

'I wanted to know, if I could get the fan repaired at the service center and how much would it cost approximately' ------------------------------------- If Dell eSPA Preboot Diagnostic doesn't report any error code and the latest windows / Dell drivers are installed but fan still giving you problems, you could contact Dell out of warranty dept and request a quote for repair in link below: Fix Your PC or Tablet | Dell USA https://www.dell.com/en-us/shop/fix-your-pc-or-tablet/ab/fix-your-pc-or-tablet And.... How to arrange an 'Out of Warranty' repair on your Dell System https://www.dell.com/support/article/us/en/19/sln284409/how-to-arrange-an-out-of-warranty-repair-on-your-dell-system?lang=en

Inquisitor_16 · Answer

NO, there is no such error code. But there is nothing regarding the GPU's temperature or fan, etc.

Inspiron

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