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June 28th, 2019 21:00

Graphics driver is not working properly after Update!

After installing the Windows 10 1903 update on my Inspiron 15-5578 2 in 1 laptop, I find that many applications do not display properly.  I'll get a frame, but no content in it.  Happens with WavesMaxx audio controller, Settings function on my HP 8740 Officejet Pro printer, and on a GoToWebinar (window frame displayed no presentation slides from the webinar).

My computer has an Intel HD 620 video card.  The Intel driver update site indicates that there is a recent update for this display driver that works with the Win 10 1903 update, but when I tried to install it, it said it was not compatible with my system, and that I should go to the Dell driver update site.  The most recent driver version there has release date of 15 Sept 2017, and the driver update checker said I have the most recent update installed already.

Is there a new driver release that will fix this incompatibility?  Please advise, thanks!

6 Operator

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5.6K Posts

June 29th, 2019 11:00

You may want to check to see if there is a newer chipset driver. That driver is the foundation.

 

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