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March 20th, 2022 13:00
HDD backup issues with supportassist
So I had the original HDD failing (event logs showed bad disk sectors). It was where programs were not running (for example program starts then poof disappeared). I created the boot USB with supportassist on it. Put in new HDD, and re-installed to factory settings. That part worked ok. When I went to restore from my backup (software and personal files), I found out the restore was bad as it couldn't restore from it (an external USB HDD). I then tried putting in the original -bad HDD, boot with the USB, go to backup, select personal files, all looking good, starts back up to an external USB HDD with plenty of space, copies up to about 1.6 GB of 104 GB and stops for hours (8+). Turned off/on retried, got to about 1.8 GB copied and again has froze there for hours. Suggestions?
ejn63
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March 20th, 2022 14:00
The path forward depends on the value of the data. The only sure path is to have a data recovery service work on the drive -- though it can easily run four figures to do so.
At this point, at least some of the data resides on bad or marginal parts of the drive. You can try a manual copy (mount the drive in an external case and attach it to a working system by USB, copying files manually). You may get at least some of the data from the drive -- but it sounds like the drive is far enough in its death spiral that you are unlikely to get all of it without professional recovery.
Gillware is a highly regarded, relatively reasonable cost option for data recovery.