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Help please urgent: Blue screen of death
Hello, I have a dell inspiron 3520 and yesterday it stopped to boot. Please help I have my important work on my laptop.
Everytime I try to restart the laptop, the dell logo appears and aftersome time a blue screen comes up with "Recovery" at the top and the following message.
"Your pc couldn't start properly
After multiple tries, the operating system on your pc failed to start and, so it needs to be repaired.
Error 0xc0000001
You'll need to use the recovery tools on your installation media. If you dont have any installation media(like a disc or usb device), contact your system administrator or pc manufacturer.
Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware settings"
I've perfomed all diagnostics test but everytime my laptop shows this blue screen with recovery message. Please do necessary as i've my important works in my laptop. The service tag of my laptop is: .
Thanks a lot and i hope the problem can be resolved.
U2CAMEB4ME
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April 19th, 2019 01:00
@Ashvin77
Ashvin77
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April 19th, 2019 03:00
U2CAMEB4ME
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April 19th, 2019 04:00
@Ashvin77
U2CAMEB4ME
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April 19th, 2019 07:00
@Saltgrass
Saltgrass
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April 19th, 2019 07:00
You should not post info about your system, such as a Service Tag, please remove.
Are you still running Windows 7 on that system? The recovery options are different for a particular OS.
Saltgrass
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April 19th, 2019 08:00
I am trying to remember how Win 8 works but it was the first version of the automatic recovery options. I did a test once and deleted the BCD store to see what would happen. I got the same message about not being able to repair but I saw a cancel button and clicked on it and the system restarted normally. The repair had done its job but did not know it had.
If it gives you an option to start the system in Safe Mode, you might try that. Maybe this has already been suggested but I can't see those responses right now.
Ashvin77
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April 19th, 2019 08:00
Hello sorry didn't know that the service tag is prohibited. And no I have window 8.
Thanks
Ashvin77
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April 19th, 2019 08:00
Thanks a lot guys. I will try to do the necessary as you suggested. Hope it works else I will revert back to you people.
Kind regards
U2CAMEB4ME
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April 19th, 2019 08:00
@Ashvin77