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June 18th, 2020 16:00

High cpu usage while on windows but low ghz while gaming ?!

Hi   i have inspiron 3593 i5-1035G1 1.19 ghz and 8 GB of ram and Nvidia mx230 2GB ,, i prevoiusly had an issue which is all the games were lagging and getting serious fps drops , and it wasn't about a high demanding specs game , no it was happening even with an 2012 game like nfs most wanted ! , anyway i contacted dell support and you told me to turn off intelspeedstep in bios and everything went really fine and i could play fine ,,,, Now what im facing is i updated my windows which was 1909 to the newer one 2004 and im getting fps drops again in games like Valorant which btw i could play with 120 fps so no one would say it's not a gaming laptop or so -_- ,, the issue is not a gaming laptop or not , its about something wrong with ur product ! ,, 
* While im not using anything and just on desktop i found on task manager that cpu ghz between 2 and 3 ghz ,, while when i start Valorant it goes down to 0.99 ghz ! and of course i get annoying fps drop ,,, 

* On windows 10 1909 version it was the opposite , i was on desktop 0.99 ghz and while gaming 2 - 3ghz ,, 

So whats wrong ? what is different with this windows update and ur laptop ?? because many people have updated to 2004 version and they didn't get any issues ,, please i need some help , i've been searching for an answer for too long

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27.5K Posts

June 21st, 2020 13:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

2 Posts

July 23rd, 2020 04:00

Yes please help me out as well. I have the same issue wih the same laptop....

 

2 Posts

July 23rd, 2020 04:00

I recently noticed that while charging fps drops in an insane manner(almost2-3fps) and when it is unplugged it gives constant fps....It would be great if you find a fix for this....

1 Message

December 2nd, 2020 22:00

I have Exact same laptop and exact same issue 

April 11th, 2021 23:00

consider yourself lucky, I get only 0.39ghz and temperature reaches to 78 degree even with cooling pad and undervolting ,this problem is with the model everyone with this model are facing the same issues,i saw a forum they told replacing heat sink solved the problem

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